Lab Assistant (Referral Representative II)
- Tucker, GA
- $17.75 per hour
- Permanent
- Full-time
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program Blueprint for Wellness®
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
- and so much more!
- Retrieve, sort and process specimens for shipment to referral laboratories.
- Ensure sample quality and accuracy. Identifies problems with specimen types, missing information, incorrect temperature, quantity not sufficient, etc.
- Prepare specimens and packages for shipment ensuring they are prepared according to IATA regulations.
- Responsible for filing departmental documents.
- Handle all customer inquiries regarding reporting of results, service failures and other quality issues to provide customer satisfaction.
- Report laboratory results using established protocols.
- Contact clients to resolve routine or medical/technical matters related to patient testing and result reporting using established protocols.
- Advise Customers, Client Services and Sales of test delays.
- Perform investigations and provide resolution to complex Referral Testing issues.
- Research test availability using established protocol for selecting a referral vendor.
- Assist Client Services, Customers and Sales by effectively answering questions and responding to concerns in a timely manner.
- Communicate all tests not performed [TNP's] and lab accidents to clients within 24 hours of notification. Document thoroughly; elevate issues of concern to supervisor.
- Track and report metrics required for monitoring Referral Vendor effectiveness.
- Monitor use of Wild Codes and advise Group Lead or Supervisor of increases in particular test.
- Resolve interface exception logs and ensure exceptions are resolved in a timely manner.
- Issue revised reports as necessary in accordance with defined guidelines.
- Identify and escalate Reportable Quality incidents to supervisors.
- Troubleshoot referral issues and notify supervisor of potential problems.
- Assist in training Referral Assistant and Referral Rep I.
- Participate in special projects regarding Referral Testing.
- Maintain work area in a safe, functional and sanitary condition.
- Adhere to all established CLIA, HIPAA, OSHA and laboratory safety requirements.
- Required to use (a) personal protective equipment, (b) engineering controls and/or (c) work practice controls as directed by management.
- Other duties as assigned. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.
- The normal performance of duties may require lifting and carrying objects: Objects 1 to 10 pounds are lifted and carried frequently; objects 11 to 25 pounds are lifted and carried occasionally; objects 36 to 50 pounds are seldom lifted or carried and objects over 50 pounds are not to be lifted or carried without assistance.
- Ability to stand and work at the bench for long periods of time.
- Frequent walking and/or standing.
- Basic understanding of the operations of Client Services and Specimen Processing.
- Thorough understanding of Referral Testing.
- Basic medical terminology applicable to clinical laboratory.
- Must be detail-oriented, have the ability to work independently, establish work priorities and handle several tasks simultaneously for maximum department efficiency.
- Demonstrate strong independent problem-solving skills to be able to handle complex and challenging issues.
- Interpersonal skills necessary to deal courteously and effectively with supervisors, co-workers and clients.
- Communication skills necessary to handle telephone inquiries from clients and vendors.
- Ability to deal with patient and client information in a confidential manner.
- Good data entry skills required.
- Proficiency in Microsoft Office (Word, Excel and Outlook) and Laboratory Information Systems.
- High School diploma or equivalent is required