Banquet Server
Odyssey Restaurant
- Los Angeles, CA
- $20.00-21.00 per hour
- Temporary
- Full-time
- Paid Sick Time renewed yearly
- Accrued Paid Vacation Time
- Management Referral Program with up to a $4,000 payout for qualifying management positions
- Employee Meals
- Employee Assistance Program (EAP) to assist with work life balance
- Moral (PRIDE) Program- rewarding employees with a variety of prizes for those who exemplify the company's values.
- Numerous opportunities for growth and advancement
- Full time employees qualify for comprehensive health plans, employer-paid life insurance, supplemental benefit plans, 401k with annual employer match after 12-month employment
- Opportunities to grow your career with a clear path for advancement
- Plus, more!
- Set up and Preparation
- Assist in the setup and arrangement of banquet rooms according to the event specifications.
- Ensure all tables, chairs, linens, and tableware are properly organized and presentable.
- Check and confirm the accuracy of the event details, including seating arrangements and special requests
- Greet guests upon arrival and guide them to their designated tables.
- Serve meals and beverages according to established service standards.
- Ensure proper timing and coordination between the kitchen and banquet floor to ensure the smooth delivery of food.
- Respond promptly to guests' requests and anticipate their needs throughout the event.
- Provide recommendations on menu items and assist guests in making informed choices.
- Monitor and maintain cleanliness and presentation of dining areas and ensure tables are cleared efficiently.
- Collaborate with fellow servers, bartenders, and other staff members to provide seamless service.
- Communicate effectively with the kitchen and support staff to ensure the availability of supplies and timely delivery of food and beverages.
- Assist colleagues when needed, such as carrying trays, refilling drinks, or clearing tables during peak periods.
- Ensure a warm and friendly atmosphere for guests, creating a positive dining experience.
- Handle guest inquiries, complaints, and special requests promptly and professionally.
- Address any issues or concerns raised by guests, aiming to resolve them to their satisfaction.
- Maintain a professional and polished appearance at all times, adhering to the company's grooming standards.
- Adhere to all safety and sanitation regulations, maintaining a clean and safe working environment.
- Follow responsible alcohol service guidelines and procedures.
- Handle cash and credit card transactions accurately and securely.
- Previous experience as a banquet server or in a similar role is preferred.
- High School graduate / min 18 years of age
- Strong customer service skills with the ability to provide exceptional guest experiences.
- Excellent communication and interpersonal skills to interact effectively with guests and team members.
- Ability to work in a fast-paced environment while maintaining composure and attention to detail.
- Knowledge of food and beverage service procedures and etiquette.
- Flexibility to work evenings, weekends, and holidays, as required by the banquet schedule.
- Physical stamina and the ability to lift and carry heavy trays or equipment.
- Regular lifting, moving and carrying of food items, furniture, garbage etc. weighing up to 30 pounds across the restaurant
- Regular and prolonged standing and walking inside and outside the restaurant during a 6-8 hour shift with appropriate breaks
- Regular ascending/descending stairs
- Repeating motions that may include the wrists, hands and/or fingers
- Frequent use of hand to finger motions, handle or feel objects, reach with hands and arms