Liaison Ambassador Services Florida
- West Palm Beach, FL
- Permanent
- Full-time
Now more than ever.Get back to what you need and love to do.
The possibilities are endless...Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success.If this describes you then let’s talk!HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.Emp Status Regular Full timeWork Shift Day (United States of America)What you will be doingJOB DESCRIPTIONThe Liaison will report to the Director, Ambassador Services. Together and with input from internal and external partners, the team will strive to continuously improve the patient experience for all patients, through innovative thinking and best-practices implementation.
- Establishes excellent working relationships with NYC and local Florida physicians, executive and medical leadership, Trustees, External Affairs colleagues, as well as other HSS departments and their personnel.
- Develops an extensive understanding of the institution, the HSS strategy and mission, the South Florida medical community, Ambassador Services’ strategic plan and priorities.
- Serves the needs of Ambassador Services’ patients and families.
- Facilitates, anticipates and coordinates patient referrals, travel and accommodations and the integration of all patient services to ensure the highest-quality patient experience.
- Helps develop and standardize best practices, with clear protocols, policies, and procedures for consistent treatment of Ambassador Services’ patients. Identifies ways to enhance the experience of patients, especially those who are traveling to NYC for a consultation and/or surgical intervention.
- Builds collaborative working relationships with HSS’ strategic partnerships through Florida, and with local medical and community leaders.
- Stays current on industry trends and new approaches in concierge patient services. Proactively manage his/her own professional development.
- Frequently travels to local markets.
Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.