Service Engineer
- Miamisburg, OH
- Permanent
- Full-time
- Be part of a global leader in industrial intelligence.
- Work remotely and travel to customer sites across the region without having to fly across the country.
- Collaborate with a forward-thinking team dedicated to innovation and excellence in customer service.
- Learn from a long-tenured existing team with deep product and customer experiences.
- Install, repair, troubleshoot, and maintain high-tech CMM machines at customer locations.
- Provide technical expertise and training to customers on machine operation and upkeep.
- Support product innovation by working cross-functionally with R&D and technical teams to ensure customer feedback is implemented in future products.
- Work independently in a dynamic environment while delivering outstanding customer satisfaction.
- Accurately complete service reports and provide feedback to continuously improve our services.
- Enjoy regional domestic travel (100%), where you'll interact with a wide range of clients and industries.
- Lift and move equipment weighing up to 75 pounds unassisted and be able to work a minimum of 40 hours per week, including overtime as required to meet customer needs.
- Technical degree (Tech School, Associate, or Bachelor's) in a discipline such as Electronics, Industrial Mechanics, or a related field.
- Alternatively, training and experience from a Military Technical School.
- Prior experience working with hand tools and basic electrical test equipment is essential.
- Microsoft operating system knowledge is required.
- Mechanical, electrical, and software troubleshooting skills are highly desired.
- Strong problem-solving skills and the ability to work independently.
- Comfortable lifting up to 75 lbs and traveling regularly within the territory.
- Excellent communication and customer service skills.
- Prior experience with CMM machines or other industrial automation is a plus.
- Frequently required to stand, walk, sit for long periods of time with regularly bending and kneeling
- Manual dexterity required for keyboard use, operating office equipment, grasping objects
- Regularly move around the customers' worksites
- Regularly lift and/or move up to 75 pounds
- Specific vision abilities required include close vision, depth perception and adjust focus
- Frequently communicates with other employees and customers
- Primarily visits customers' worksites, with occasional visits to the office
- Equipment is kept clean, orderly, properly inspected for accurate functionality
- Noise levels are considered low to moderate
- If required, PPE will be provided
- Requires travel to customers' worksites up to 100%
- Competitive salary with opportunities for performance-based bonuses.
- Comprehensive healthcare benefits (medical, dental, vision), including Health Savings Accounts (HSA) with employer contributions.
- Flexible work schedules with remote options and 80%-100% travel, offering variety in your workdays.
- Paid time off (PTO), including holidays and parental leave.
- 401k with generous employer match and tuition reimbursement to support your professional development.
- Opportunities to grow and move within a global company known for its commitment to employee growth and innovation.
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