Medical Front Office Specialist

• Receive, sort, index, file, and retrieve forms, correspondence, and other documents.
• Schedule patient appointments and navigate electronic medical record (EMR) systems efficiently.
• Compile complex reports and work summaries as needed.
• Review and complete records, forms, and documents for accuracy.
• Receive and distribute HIPAA-sensitive correspondence in a secure and confidential manner.
• Operate a variety of standard office equipment (e.g., copier, scanner, fax machine, phone systems).
• Maintain confidential medical records and filing systems in compliance with applicable regulations.
• Verify insurance information and maintain records to support medical billing processes.
• Prepares laboratory samples for shipping and accessions electronic lab orders.
• Perform vaccine inventory management, including receiving shipments and monitoring storage temperatures.
• Handle medical records requests in accordance with privacy laws and internal policies.
• Supervise and assist other administrative support positions as needed

• Knowledge of mail classes and postage requirements.
• Knowledge of personnel and departments and referral processes.
• Knowledge of adult and pediatric vaccine schedules, including alternate and catch-up schedules, exceptions, and proper vaccine storage and handling procedures.
• Knowledge of office equipment, web-based medical applications and electronic medical records systems.
• Understanding of and adherence to HIPAA standards and patient privacy practices.
• Knowledge of medical office policies, procedures, and provider standing orders.
• Skill in medical terminology and standard medical office practices.
• Skill in multi-tasking in a fast-paced office environment, with a high level of customer service.
• Ability to assist patients with appointment scheduling and navigate eligibility for services based on grant-funded programs, private insurance, or private pay status using qualifying criteria.
• Skill in general accounting practices and billing practices.
• Skill in tracking, analyzing, and reporting data and activity levels accurately.
• Effective verbal and written communication skills.
• Ability to establish and maintain positive working relationships with coworkers, external agencies, and the general public.

• Education:

• Certificate in Medical Office Administration and/or
• Experience working in a medical office environment with demonstrated use of electronic medical records (EMR) systems.
• Note: Candidates without a certificate or medical office experience must demonstrate the ability to obtain the required qualifications within six (6) months of hire.
• Language Skills:

Navajo County