Hotel Guest Service Representative - Front Desk Agent
BMI Hospitality Management
- Seattle, WA
- $22.00 per hour
- Permanent
- Full-time
- Medical, dental, and vision offered after qualification period
- Competitive performance bonuses - potential for up to $650 monthly
- 401k with match offered after qualification period
- Employee discounts at IHG Hotels worldwide
- Commuter benefits offered
- Referral bonus program - $200/referred employee after 30 days of employment, some restrictions apply
- Seattle Paid Safe Sick Leave
- Vacation time accrued based on hours worked
- Overtime pay for holidays worked - 10 holidays per year
- Free parking
- Greets and completes standard check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfaction
- Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and help guests with directions and area activities
- Controls and records financial transactions a front desk
- Maintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone
- Maintains a friendly, cheerful, and courteous demeanor at all times
- Performs other duties as assigned, requested, or deemed necessary by management
- Contributes and maintains established information and communication sources such as department and front desk log books to enhance department communications and operations
- Aids other associates and departments to contribute to the best overall performance of the department and the hotel
- Ensure safety by following the safety and sanitation procedures and reporting suspicious activity to management
- Strong Computer skills, including Microsoft Office
- Ability to type 40+wpm
- Able to learn new web applications
- Previous customer service experience preferred
- Strong work ethic
- Able to stand for extended periods of time
- Able to lift up-to 20 lbs.
- Must be able to work weekends and holidays