Associate Program Manager - Mods
- Sioux City, IA
- Permanent
- Full-time
- Provides exceptional customer service while overseeing and managing Wood Pole Equivalents, Small Structure Count orders, Order entry function from receipt of a Purchase Order to Invoicing.
- Assure accurate input as needed of utility jobs, professional services and miscellaneous orders in an ERP tracking system (Epicor).
- Assign Sales Orders through Epicor.
- Compile and organize project information from the original proposal into new, color coordinated job folders.
- Update the daily job report when processing new Sales Orders.
- Establishes and maintains excellent relationships with all customers.
- Communicates directly with customer, purchasing agents, engineers, field supervisors, project managers, and vendors.
- Communicates directly with internal department personnel, i.e., Sales, Purchasing, Engineering, Drafting, Production, Shipping, and Accounting.
- Synchronize and document all administrative aspects of project files, customer schedules, and STS schedule.
- Creates shipping schedule using Excel.
- Complete other assignments as required and provide assistance for all Contract Administrators.
- Coordinates deliveries plus manages all related communications and documentation between Shipping Department and clients
- Additional duties as assigned
- Regular and timely attendance is required
- Associate or College Degree Preferred
- At least five years of customer service experience and/or project management.
- Manufacturing and shipping knowledge preferred.
- Excellent working knowledge of MS Word, Excel, and Outlook.
- Demonstrated ability to work with frequent interruptions in workflow and constantly changing priorities.
- Must be able to remain in a stationary position for extended periods of time with the ability to move throughout the office or outside manufacturing plant as needed.
- Must be able to perform physical activities that require use of fingers, hands and arms, such as sitting, typing, using office equipment and reaching. Some additional physical activities may require walking, stooping, bending, twisting and handling of materials.
- Position requires manual dexterity, arm-hand steadiness and a safety-minded individual.
- Must have the ability to concentrate on tasks for long periods of time and be able to observe and receive information from all relevant sources.
- Must be able to communicate verbally and in writing as well as answer telephones and greet customers.
- Medical, Dental & Vision coverage
- 401(k) with Company Match
- Continuing Education & Tuition Reimbursement
- Life and Disability Coverage
- Paid Time Off & Paid Holidays
- Health and Wellness Resources
- Employee Discounts