Customer Success Manager, Amazon Robotics, Fulfillment
Amazon
- North Reading, MA
- $138,300-187,100 per year
- Temporary
- Full-time
- Bachelor's degree in Engineering and/or relevant experience
- 6+ years of experience in customer-facing roles, with experience resolving technical issues with operations, engineering (software/hardware), and leadership teams
- Experience managing multiple high-priority tasks simultaneously
- Knowledge and/or working experience with analytical tools (sql, Excel, tableau)
- Develop and implement mechanisms and processes to enable your team to scale with a growing AR network, build subject matter expertise, and innovate to address the needs of operations and AR customers.
- Auditing adoption and improving effectiveness of safe and effective AR operational best practices within your portfolio or subject matter area of expertise.
- Identifying and addressing trending operational performance issues and improvement opportunities, and implementing solutions in fulfillment network
- Facilitating network-wide rollouts of new robotic technologies and tools, and supporting operations' launch of new robotic systems and continuous improvement initiatives.
- Identifying requirements and capturing “voice of the customer” product/service feedback to influence product design and development priorities.
- Coaching site leaders on AR best practices and robotics systems and tools.
- ~25-30% travel expected
Amazon offers a full range of benefits for you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!We are open to hiring candidates to work out of one of the following locations:Austin, TX, USA | Boston, MA, USA | North Reading, MA, USA | Seattle, WA, USAPREFERRED QUALIFICATIONS
- Masters degree in Engineering and/or MBA
- Strong problem-solving and analytical skills
- Experience with Lean, Six Sigma, or other continuous improvement methodologies
- Experience with robotics hardware, software, and/or system troubleshooting
- Experience in BI and analytical tools including Tableau, SQL, and R/Python