Assistant Property Manager I - Norfolk Pointe
Liberty Military Housing
- Norfolk, VA
- $20.00-32.00 per hour
- Permanent
- Full-time
- Bookkeeping of the community, including paying bills, creating and receiving purchase orders, change orders, processing of A/P, A/R, delinquencies, collections, and invoicing.
- Assisting the District Manager with the community budget and achievement of operational and financial goals.
- Assisting with various duties, including training, coaching and supervision of office staff.
- Collection of outstanding rents, prepares and sends delinquency and balance due letters to residents.
- Maintaining accurate records of all bookkeeping transactions; adjusts ledgers, prepares/reconciles delinquency reports, verifies/adjusts BAH, and submits write-off packages.
- Providing constant vendor/contractor communications concerning billing and invoicing.
- Promoting positive resident relations by ensuring resident concerns and requests are responded to on a timely basis to ensure resident satisfaction.
- Assisting and mentoring Customer Service Representatives and other office staff with duties and resident relations.
- Performing other general office duties, i.e. phones, filing, special projects and assignments, as needed.
- Performing various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and other company-related systems).
- Composing and distributing of correspondence/notices (rent collections, violation notices, reminders, community events, etc.).
- Participating in property walks/inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure the community is well maintained according to LMH’s quality standards.
- Participating and attending various department or regional meetings, seminars, or work-related events.
- Position requires 2 or more years of residential property management or administrative/bookkeeping experience.
- Proficiency and working knowledge of personal computers, keyboard, Internet search and email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).
- Fair Housing certification, if not certified, must be obtained within 2 weeks of employment.
- Effective communication and interaction with management team, military partners, co-workers, vendors or residents sufficient to exchange or convey information and to give and receive work direction.
- Strong customer service and interpersonal skills.
- Ability to multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.
- Must possess a positive and professional demeanor in all interactions, under all circumstances.
- Ability to operate a motor vehicle (valid license required).
- Must be available to work a flexible schedule, including weekends, off-hours and emergencies as required.
- Ability to travel to other regional locations for work, training, meetings and other work-related activities.
- Medical/Dental/Vision Insurance*
- Life and AD&D Insurance
- 401k Retirement Plan w/company match
- Employee Stock Ownership plan
- Incentive Bonus Program
- 10 Paid Holidays per year
- 40 hours Paid Sick Leave per year**
- 80 hours Paid Vacation per year**