Call Center Representative

BrightKey, Inc

  • Annapolis Junction, MD
  • $18.00-21.00 per hour
  • Permanent
  • Full-time
  • 1 day ago
  • Apply easily
BrightKey is growing and we are looking for you to join a dynamic team as a Call Center Representative dedicated to making a difference! We are seeking a motivated and customer-focused individuals to join our team as a Call Center Representative. In this role, you will provide exceptional support to members of various non-profit and professional organizations. Your primary responsibilities will include managing member inquiries, resolving issues, and ensuring outstanding member experience. If you enjoy customer service and working in a service-oriented environment, we encourage you to apply!Job Description:As a Call Center Representative, you will be an integral part of a team that provides exceptional customer service to non-profit organizations and their members. You will primarily handle inbound as well as respond to emails, ensuring that all interactions are professional, courteous, and effective. This position offers a career opportunity with potential for growth within the company.Schedule, Benefits, & Compensation:
  • On-Site, First shift, Monday through Friday - 40 hours per week
  • Location: Annapolis Junction, MD
  • Medical, Dental, Vision, Pet and other Insurance options
  • Participation in a company 401k program
  • Paid Time off and 10 paid holidays
  • Pay is $18.00 to $21.00 per hour
Key Responsibilities of the Call Center Representative:
  • Serve as the first point of contact for members, handling inbound and outbound calls, emails, and chat inquiries.
  • Assist members with account management tasks, including updating contact information, processing renewals, and resolving billing issues.
  • Troubleshoot and resolve member concerns promptly, escalating complex issues to the appropriate team as necessary.
  • Maintain detailed and accurate records of member interactions in the customer relationship management (CRM) system.
  • Proactively identify opportunities to enhance the member experience and share feedback with the team.
  • Ensure compliance with organizational policies, privacy standards, and service level agreements.
  • Document all customer interactions and update records accurately in the database.
  • Collaborate with team members to ensure a seamless customer experience.
  • Identify and escalate priority issues to the appropriate team members or departments.
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Qualifications:
  • High school diploma or equivalent; associate or bachelor’s degree preferred.
  • Experience in a call center or customer service role is ideal.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle a high volume of calls and emails with professionalism and efficiency.
  • Proficient in using computer systems and software applications including MS Office (Outlook and Excel).
  • Compassionate and empathetic, with a genuine desire to help others.
  • Ability to work independently and as part of a team.
  • Flexible and adaptable to changing priorities and tasks.​
BrightKey is dedicated to being an organization where all employees are treated with dignity and respect. We expect all our employees to maintain a workplace free from harassment and discrimination. Our focus is on merit-based standards in all hiring, promoting, performance evaluations and employment decisions. We strive to be a workplace where individuals of all backgrounds can succeed and thrive, regardless of race, religion, national origin, gender, sexual orientation, age, marital status, veteran, or disability status.​CSR-090325
Call Center Representative
Customer Service
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BrightKey, Inc