Lead Electrical Product Support Engineer
- Noblesville, IN
- Permanent
- Full-time
- Interpret internal and external customer requirements to meet desired outputs while suggesting alternatives.
- Conduct technical application evaluations to identify potential solutions or recommend alternatives to customer technical inquiries by reviewing existing documentation and report results back to internal and external customers.
- Communicate technical knowledge and specification to an extended audience (technical and non-technical) of internal and external customers.
- Read, interpret, troubleshoot pneumatic and electrical schematics.
- Troubleshoot and configure product communication protocols.
- Troubleshoot pneumatic and electrical circuits.
- Review and interpret data utilizing corporate management system software that include CAD models and product documentation.
- Perform guided and/or independent research on a variety of topics and provide summarized data results.
- Complete assigned tasks while providing suggestions for improving departmental processes.
- Hands on technical support for an extended audience (technical and non-technical) of internal and external customers.
- Participate on and/or lead teams to accomplish tasks, processes, and corporate directives.
- Travel mainly for the purpose of training, customer support, or trade shows. (Less than 25%)
- All other duties as assigned.
- Record daily activities
- Capacity to work indoors in an office, laboratory, and/or manufacturing environment.
- Ability to work in a stationary position for prolonged periods of time.
- Capability to lift objects or equipment weighing up to 51 pounds with or without reasonable accommodation.
- Physical aptitude to use basic hand tools in a laboratory and/or manufacturing environment.
- Ability to travel and/or attend meetings domestic and internationally outside of normal business hours
- Bachelor’s degree in a electrical or technical engineering discipline, or the equivalent in appropriate education and experience as determined by management utilizing internal SMC career development criteria.
- Novice understanding of the product development process.
- Competent understanding to apply project management principles, methodologies, and documentation.
- Novice understanding of CAE tools and results as applied to the product application process.
- Novice understanding of tolerance as it relates to design intent.
- Competent understanding of common industrial processes and/or controls.
- Competent understanding of material and component options by application.
- Competent understanding of schematics.
- Competent understanding of communication protocols.
- Competent in conducting research using corporate resources.
- Fluent at efficient use of time to effectively plan and execute multiple duties.
- Fluent to utilize basic inspection equipment in a laboratory environment. (Calipers, micrometers, flow meter, voltmeter, oscilloscope, etc.)
- Competent to utilize advanced inspection equipment in a laboratory environment. (microscopes, CMM, Contour/Roundness Measuring Instruments, etc.)
- Fluent ability to communicate utilizing corporate office software.
- Fluent ability to take verbal and/or written direction on tasks, training, or departmental / company policies.
- Fluent ability to communicate, in English, with internal and external customers tactfully and professionally.
- 4+ years (preferred) relevant work experience