Program Manager - LOC

Technology, Automation & Management

  • Washington DC
  • Permanent
  • Full-time
  • 1 day ago
TeAM is looking for highly motivated and highly skilled individuals who are ready for exciting opportunities with a growing company. For more than a quarter of a century, we've built our reputation as a premier solutions provider to the Federal Government, and eagerly seek creative problem solvers to join our TeAM.We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
DescriptionMission Objectives - This position leads a team of end user IT support, service desk, and associated program operations for the Library of Congress (LOC). The Program Manager is responsible for the contract's performance, compliance, quality assurance, and integration of all functional, technical, and business areas, ensuring seamless delivery of all requirements in support of LOC's mission.Position Responsibility Summary
  • Provide single-point contract leadership and interface to the Contracting Officer (CO), COR, and government stakeholders.
  • Direct, coordinate, and report on all aspects of contract performance, ensuring compliance with service levels, quality, budget, and resource utilization.
  • Develop and maintain the Program Management Plan, encompassing risk, communication, change, and reporting.
  • Supervise, mentor, and evaluate contractor staff, including subordinate managers (such as the Service Desk Manager).
  • Implement and enforce work standards, policies, procedures, and performance expectations across all program areas.
  • Oversee regular program/project reviews and communicate program status to government and company leadership.
  • Respond to and resolve program-level escalations and ensure contract requirements/compliance.
  • Maintain tracking of government-furnished property and ensure accuracy of records and property transfers.
  • Manage subcontractor performance and integration, as applicable.
  • Drive continual process improvement and innovation throughout all service areas.
  • Support seamless contract transitions (transition-in/transition-out) and knowledge transfer
Work Environment
  • Duty Location: Library of Congress, 101 Independence Ave SE, Washington, DC 20540.
As needed: Thomas Jefferson Building, John Adams Building, James Madison Memorial Building, and other facilities within the DC Metro, MD, and VA.
  • Work Arrangement: Hybrid (onsite management required; telework permitted for certain responsibilities with approval)
  • Travel Requirements: Occasional local and minimal CONUS travel for meetings/events
  • Minimum Security Clearance Required: Favorably adjudicated Library fitness/background check
Position RequirementsExperience:
  • 5+ years’ experience in IT services/program management
  • Experience supervising cross-functional teams and managing enterprise service desk/support operations
  • Knowledge and understanding of federal ITIL-based service management, security, and CUI protocols
Education and Credentials
  • Education: Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or related discipline (minimum requirement)
  • Certifications: ITIL v4 Foundations Certification (mandatory)
  • Years of Experience: Minimum 5 years in IT program management
Optional/Value-added Experience:
  • Direct experience managing IT service/support contracts for the Library of Congress or comparable federal customers
  • Experience leading hardware lifecycle/logistics programs and managing multi-site, hybrid technical teams
  • Familiarity with ServiceNow or equivalent ITSM tools
  • Experience providing program management support during program emergencies
Optional/Value-added Additional Credentials:
  • Certifications/Training: Project Management Professional (PMP), CMMI/ISO/IEC 20000 certification
Full-Time/Part-Time Full-Time
Tags
Pending Contract Award Pending Contract Award
Relocation Assistance
Sign-on Bonus
Travel Required
RFI/RFP
Req Number PRO-25-00007
Location Library of Congress IT Service Desk and End User ServicesThis position is currently accepting applications.WE ALSO RECOMMENDOther Jobs Within Same Category
-- None found --Other Jobs Within 60 Miles
CRM- Computer Programmer in Reston, VA
Posted on: 8/27/2025CRM - Data Engineer in Reston, VA
Posted on: 8/27/2025CBO - IT Developer in Washington, DC
Posted on: 8/27/2025Service Desk Manager - LOC in Washington, DC
Posted on: 9/3/2025Follow us See who works here:AppOne.comTM ©1999-2024 HR Services, Inc.
for technical assistance.This website uses cookies and other technologies to support website functionality, analytics, preferences, marketing, and to improve your experience and the services we provide. Our provides more information about our cookie and technology usage. You agree to our use of cookies and other technologies when you continue using our website. ContinueThis website uses cookies and other technologies to support website functionality, analytics, preferences, and to improve your experience and the services provided. The provides more information about the cookie and technology usage. You agree to use of cookies and other technologies when you continue using the website.

Technology, Automation & Management