
Learning & Leadership Development Implementation Lead
- Atlanta, GA
- Permanent
- Full-time
- Oversees and manages implementation of learning and leadership development programs from end-to-end
- Oversees the creation and upkeep of program deliverables, planning, tasks, and timeline
- Creates and manages the project plan and program schedule, leads matrix resources, aligns resources, tracks progress and budget and manages change control, risk and issue management processes
- Provides accountability to all program stakeholders to ensure tasks are completed on time and the program management tools are being updated in a timely manner, mitigating risks and escalating potential issues as needed to program stakeholders and Talent leadership
- Reports on assigned learning programs to Talent leadership, Talent partners, and stakeholders
- Works with key partners to scope, plan, and track progress on programs
- Works with Talent Operations & Administration Lead to manage invoicing and billing for programs
- Proactively identifies, proposes, and implements continuous process improvements to evolve the team’s program management approach
- Tracks and analyzes key performance indicators (KPIs) and learning metrics to assess program effectiveness and business impact
- Translates data into compelling narratives and visualizations that resonate with stakeholders and senior leadership
- Regularly shares updates, insights, and success stories to demonstrate value and influence decision-making
- Seeks to understand changing business needs and subsequent impact to programs
- Fosters strong business relationships with partners and stakeholders
- Connects the dots across programs and with enterprise initiatives to find synergies and align adjacencies
- Triages issues to enhance the teammate learning experience. Manages Learning ServiceNow requests
- Support routine administration activities of Learning & Leadership Development, including monitoring of Global Talent and Learning ServiceNow questions/inbox, general reporting and analysis, and training administration activities
- Bachelor’s degree, certificate, or equivalent combination of education and experience in program management or related field or equivalent education and related training
- 5 or more years of experience in program management, preferably related to learning and leadership development, including managing vendors
- Strong program management experience and skills
- Demonstrated proficiency in basic computer applications, such as Microsoft Office Software products with an emphasis on Excel
- Excellent problem-solving, interpersonal, verbal, and written communication skills, with an ability to communicate in an assertive and professional manner
- Ability to adapt and respond positively in a dynamic and changing environment
- Strong time management and organization skills with high attention to detail and ability to manage multiple active programs
- Excellent verbal and written communications skills. Storytelling with data
- A solid understanding of process mapping and capability to lead a program team through a large scoping and shaping activity to clarify program deliverables
- Ability to work across cultures and time zones in a matrixed organization
- Process mapping and business analysis
- Program management software / tool experience
- Strong stakeholder management experience and executive presence
- Formal program management and/or change management training or certification