Lead Specialist - Area Account Mgt
Patriot Advertising
- Houston, TX
- Permanent
- Full-time
- Provides the highest standards of professionalism pertaining to in-person, phone and email etiquette, responding to each in a prompt and timely manner.
- Advocates for our customer, dedicated to understanding their concerns and appropriately addressing each. Collaborates with other departments to resolve customer concerns satisfactorily for both the customer and the company.
- Provides superior customer service by responding efficiently and in a timely manner.
- Accountable for completing renewals of expiring fuel supply agreements.
- Review monthly P&L statements and volume analysis for all locations and present results and strategy.
- Ensures compliance with Sunoco LP and partner brand programs such as brand image standards, loyalty programs, advertising campaigns.
- Develops and initiates action plans for sites not in compliance with Sunoco LP and partner brand standards.
- Assists with communication regarding Sunoco LP and partner brand technology upgrades.
- Escalates severe or outstanding maintenance issues. Ensures each receives appropriate attention and is resolved satisfactorily.
- Effectively utilizes technology, programs, platforms (i.e. Salesforce, PowerBI, Concur, etc.) for all phases of the sales process.
- Manages preparation of annual budget, and growth capital requirements for area and assigned key customers.
- Develops strategy for specific geography to deliver growth objectives.
- Sets an example for customers in the management of Health, Environment and Safety. Conducts or coordinates training as necessary. Corrects areas of non-conformance to assure full compliance in all areas of HES.
- Provides on-going communication to management on competitive information, pricing and relevant market changes.
- Grows sales and participation in the value-added programs (APlus Franchise, loyalty, fleet and other income).
- Develops site-level strategic plans focused on delivering increased EBITDA, Free Cash Flow and organic sales growth.
- Develops reports and metrics based on outcomes of business operations and develops initiatives to maximize operational effectiveness.
- Sets an example for customers in the management of Health, Environment and Safety. Conducts or coordinates training as necessary. Corrects areas of non-conformance to assure full compliance in all areas of HES.
- Provides on-going communication to management on competitive information, pricing and relevant market changes.
- Grows sales and participation in the value-added programs (APlus Franchise, loyalty, fleet and other income).
- Develops site-level strategic plans focused on delivering increased EBITDA, Free Cash Flow and organic sales growth.
- Develops reports and metrics based on outcomes of business operations and develops initiatives to maximize operational effectiveness.
- Bachelors degree in business or equivalent work history.
- 8+ years of relevant work experience.
- Usually, normal office working conditions.
- Must be able to remain in a stationary position 50% of the time due to prolonged periods of sitting or standing.
- Ability to travel 50 - 75% of the time with overnight stays required.
- Complete all travel and expense related reports.
- Must be flexible to work evenings and weekends