Process Engineer (Computer Network Operations)
Themis Insight
- Fort Meade, MD
- Permanent
- Full-time
- Work in a Service Desk role by performing Jira ticket actions and process workflow actions such as account creation and deletion.
- Create and manage multiple Jira boards for multiple customers with different requirements and processes.
- Develop and assist with Continuity of Operations Plan (COOP) processes and process improvement activities for the organization.
- Define and improve process workflows for multiple customers and multiple initiatives.
- Documenting existing processes using knowledge management repositories such as Confluence.
- Assess processes for various CNO projects that include software, sustainment, and advanced technology initiatives.
- Assisting with operating in an agile development process including maintaining agile development tools such as Jira and Confluence.
- Assisting in defining process improvement strategies and lessons learned.
- Bachelor's Degree in Computer Science, Information Systems, Engineering, Business, or Education from an accredited school or university is required. Five (5) years' experience with Process Improvement on programs and contracts of similar scope, type, and complexity is required. Experience is to include, within the past five (5) years, three (3) years of experience in facilitation, training, methodology development and evaluation, process engineering across all phases of acquisition identifying best practices, change management, business management techniques, organizational development, activity and data modeling, or information system development methods and practices. Four (4) years additional experience may be substituted for a Bachelor's Degree
- Must have worked in a Service Desk environment, including processing tickets through a workflow and working directly with customers.
- Must have a decent understanding of COOP.
- Strong experience with Jira and/or Confluence.
- Excellent oral and written communication skills.
- Position requires TS/SCI clearance with FSP
- Experience supporting CNO or CCC.
- Strong background in Knowledge Management
- Strong experience with workflow and process development
- Competitive health, dental, and vision plans with 100% paid premiums.
- 401k: We contribute 6% even if you don't!
- Time Off: 11 standard holidays, and 25 days of PTO
- Career Development: Get career counseling and individualized career development plans, including education and training.
- Employee referral bonuses for successful hires