FunZone Manager

Grand Chute, WI
Permanent
Full-time

2 months ago

Job Description:FunZone ManagerPosition Objective: At Pizza Ranch, all our team members are vital to the successful operation of our restaurants. This role is primarily responsible for managing the FunZone Arcade and the FunZone team members. This person will manage all aspects of staffing and create and sustain a legendary experience for all FunZone guests.Responsibilities:Include but are not limited to:

Hiring, training, developing, and retaining FunZone team members
Leading the process and team execution of merchandising, inventory management, party bookings
Managing the daily operations, game uptime, and overall appearance of the FunZone Arcade
Promoting the FunZone experience via social media channels and local store marketing

Key Accountabilities:Include but are not limited to:

Manage all aspects of staffing, scheduling, and training of FunZone Attendants
Detail, market, and organize all aspects of group events and parties including managing reservations, contacting guests, and scheduling FunZone Attendants accordingly
Ensure events and party details are executed accurately and on time
Merchandising and inventory control of Redemption Center
Order and manage party supplies and redemption inventory
Develop and implement post-event and post-party follow up and referral process
Ensure courteous customer service and respond to guest questions, complaints, and/or requests
Elevated level of knowledge of FunZone systems and games
Ensure completion of FunZone game and counter cleaning protocols
Minimize game downtime by ensuring completion of necessary maintenance and service
Ensure maintenance of the overall appearance of the FunZone
Increase FunZone visibility and awareness including a consistent presence on social media outlets
Develop thorough understanding of the reporting system to ensure FunZone profitability
45-50 hours per week

Qualifications, Skills, and/or Competencies:

Strong management and relationship building skills
Ability to effectively communicate and work closely with restaurant managers and staff
Able to work with computers and POS system
Highly self-motivated. Must have a high sense of urgency in providing an excellent level of service and follow through
Strong detail orientation with a demonstrated proficiency in both planning and execution
Ability to oversee multiple detailed projects and manage change effectively
Understanding of general marketing principles including targeting, advertising, pricing, sales process, and contract negotiation
Excellent oral and written communication skills
Effective interpersonal skills with the ability to influence and lead others
Results oriented; ability to prioritize rapidly with strong critical thinking skills and excellent decision-making/analytical skills
Ability and willingness to work nights and weekends, as needed
Management experience in retail or hospitality preferred

Pizza Ranch

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