Senior Platform Engineer
Penn Medicine
- Philadelphia, PA
- Permanent
- Full-time
- Windows System Administration
- Test, configure, install and maintain application software, system management tools and operating systems.
- Develop automation solutions to improve workflow efficiency and reduce manual work
- Perform remote analyses and prepare reports on system problems or performance trends and issues.
- Attends Change Control, Root Cause Analysis and Operational meetings as needed o Coordinates hardware and software installations and upgrades to ensure work is performed according to UPHS policy and technical standards.
- Coordinates and monitors troubleshooting to isolate and diagnose common systems problems.
- Documents systems events to ensure appropriate administration activities are performed.
- Recommends resolution to complex technical issues, associated with the configuration management platform and coordinates the implementation of the approved course of action.
- Recommends version update schedules and ensures that they are completed in a timely fashion and in accordance with UPHS operating procedures.
- Coordinates testing, and upgrades of the configuration management systems files and services.
- Conducts proper planning to ensure that appropriate back-out procedures are in place and fully tested.
- Acts as escalation point for Engineering team.
- Assists in the planning, design, documentation and implementation of systems resources supporting the configuration management operating platform.
- Mobile Device Management Administration
- Test, configure and maintain mobile device software, system management tools and operating systems.
- Support end user issues with complex mobile device enrollment and operations issues not resolvable by front line support staff
- End User Support
- Provide remote support to customers internally and externally as needed
- Perform advanced remote troubleshooting and analysis of systems
- Answers end user questions and resolves issues
- Assist in instructing end users in the operation and maintenance of systems/equipment
- Updates tickets and assignments according to established procedures
- Analyzes, logs, tracks and resolves complex software/hardware issues of significance within the configuration management operating platform (hardware and software)
- Project Support
- Directs the analysis of technical products, systems and/or software being evaluated for use in the environment.
- Provides and recommends research and development services for prospective technologies.
- Acts as a liaison with customers on administrative and technical matters for assigned projects.
- Refers issues/questions to appropriate personnel/manager for follow-up, testing and troubleshooting.
- Leads the analysis of technical products, systems and/or software being evaluated for use in the environment.
- Documentation
- Performs centralized IS documentation and related communication functions.
- Performs or updates inventories, knowledge repositories and document libraries as appropriate.
- Follows all UPHS Corporate Information Services established operating procedures and methodologies.
- On-Call Support
- Provides on-call support for the configuration management and mobile device management operating platforms.
- Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
- Other duties as assigned to support the unit, department, entity, and health system organization
- HS Diploma is Required
- 8+ years of experience in Information Technology is required (Bachelor’s Degree may substitute for some experience)
- 3+ years of experience in enterprise infrastructure is required
- Experience in enterprise architecture efforts in one or more specific hardware, network, or software infrastructure domains.
- Ability to accept responsibility for leadership, direction, control, planning, negotiating, organizing, directing,supervising, formulating practices, or making final decisions.
- Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands,or work situations.
- Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information.
- Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others.