General Manager
TGI Friday's
- Hazlet, NJ
- Permanent
- Full-time
- Manages all day-to-day restaurant operations with a focus on delivering a great Guest experience; directly supervise and support 3-6 Managers and all FOH and BOH hourly Team Members; manages all profit and loss centers.
- Aligns all behavior with the Credo and Values.
- Executes on all brand standards through managing and coaching Team Members and Managers.
- Frequently interacts with Guests to ensure they receive the Fridays Service Style experience; follow up on any issues and complaints they may have to ensure Guest Satisfaction.
- Follows the Bubble Theory to proactively run a shift and anticipate Guest needs.
- Follows the Hamburger Stand Theory, ensuring that the restaurant and staff are set up for an outstanding shift.
- Identifies opportunities to drive sales, traffic and return visits with a 4-wall mentality; oversee implementation of local store marketing and national marketing promotions.
- Determines current and future staffing needs in the restaurant to ensure an adequate number of talented Team Members are available to deliver a great Guest experience.
- Identifies and develops high potential Team Members and Managers to fill future openings.
- Provides ongoing and honest feedback, coaching and development to managers and Team Members.
- Evaluates performance fairly and frequently and holds managers and Team Members accountable to results.
- Creates a safe, clean and discrimination-free environment for all managers, Team Members and Guests by ensuring all legal and company standards are met.
- Respond to Guest service complaints either in person or over the phone, taking any and all appropriate actions to turn dissatisfied Guests into return Guests.
- Completes all financial and personnel / payroll related administrative duties in and an accurate and timely way, in accordance with company policies and procedures.
- Ensures all newly hired Team Members follow and complete their appropriate training plan, including required paper and electronic paperwork (tip credit notices included where applicable).
- Approves disciplinary actions pertaining to termination.
- Validates inventory per company standards.
- Ensure proper security procedures are in place to protect Team Members, Guests and Company assets.
- Team Member hiring
- Team Member terminations
- Holds self and other accountable to Credo and Values
- Team Member wage increases, with input of Human Resources
- Employee relations issues. Partners with Employee Relations department and / or Director of Operations depending on severity
- Guest Relations decisions. Partners with Guest Relations department and / or Director of Operations depending on severity
- Team Member promotion to Associate Manager
- Manager terminations
- Identifying opportunities and enacting plans to grow sales within the four walls of the restaurant
- Partners with the DO to create annual budget and sales projections
- Guest satisfaction and Guest complaints
- Revenue growth
- Controlling cost
- PACE
- Staffing Level and Staff Turnover
- Development and promotion of Team Members and Managers
- 4-year college degree preferred
- Minimum of 2 years of experience as a Restaurant KM or AGM with extensive knowledge of Friday's recipes, policies, standards, theories and successful results with past responsibilities
- Possess business acumen and ability to manage P&L, budgets and financial projections and analysis
- Must be capable of performing all functions and meeting all qualification standards for all hourly positions
- Knowledge of P.O.S. system and the back office systems to fulfill management functions
- Must be able to walk and stand during entire shift
- Frequent bending and stooping required
- Must be able to lift up to 30 lbs
- Must be able to read and write English
- Must be able to hear well amongst loud background noise