Customer Service Representative
MetroPark Warehouses
- Kansas City, KS
- $18.00-20.00 per hour
- Permanent
- Full-time
- Must be able to work under moderate supervision in an informal team-oriented atmosphere that is frequently fast-paced and high pressure
- Ability to move files in boxes weighing up to 25lbs for filing purposes
- Respond to customer inquiries via phone, email, or in-person in a timely and professional manner.
- Process sales orders, returns, and exchanges accurately in the system.
- Coordinate with warehouse staff to ensure timely picking, packing, and shipping of orders.
- Track and update customers on order status, delays, or issues.
- Resolve customer complaints, discrepancies, and order issues promptly and effectively.
- Maintain accurate customer records and documentation.
- Communicate effectively with internal departments such as Sales, Inventory Control, and Shipping.
- Monitor inventory levels and alert management of low stock or discrepancies.
- Assist with preparing shipping documents, invoices, and labels as needed.
- Maintain a clean and organized work area in accordance with safety standards
- High school diploma or GED required; associate degree preferred.
- Prior experience in customer service or a warehouse environment preferred.
- Familiarity with inventory systems and warehouse operations.
- Strong computer skills, including MS Office and order management systems.
- Excellent communication, problem-solving, and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Attention to detail and high level of accuracy.