Interview Type: Both Phone and In Person *** Very long term project initial PO for 1 year, expect to go for 4+ years ***Hybrid****The candidate will need to come on-site on the first day to collect equipment ****This position requires 3 days onsite per week at Rocky Mount with limited travel to office locations as needed to assess business processes.****Candidate must currently live in NC or locate***Job Description:Our client is embarking on a strategic initiative to streamline and modernize its core business processes. We are seeking a Process Improvement Analyst to partner closely with client leadership, frontline staff, and IT teams to analyze current workflows, identify pain points, and design more efficient, user-friendly, and sustainable ways of delivering client services. This role is highly collaborative and consultative, requiring strong business process analysis skills, stakeholder engagement, and the ability to recommend actionable solutions that improve both customer and employee experiences. Key Responsibilities include Current State Analysis (Conduct interviews, workshops, and on-site observations with client staff and leadership to understand how processes currently operate Document end-to-end workflows, systems, handoffs, and dependencies Identify gaps, bottlenecks, and redundant steps impacting efficiency and service quality), ProceRequired Skills:
Strong knowledge of Lean, Six Sigma, or other process optimization methodologies. 5 Years
Exceptional stakeholder management and facilitation skills, comfortable working with both frontline employees and executives. 5 Years
Strong problem-solving mindset with the ability to propose practical, people-centered solutions. 5 Years
Business process improvement, process engineering, or operational excellence roles 5 Years
Bachelor’s degree in Business Administration, Industrial Engineering, Organizational Development, or a related field (or equivalent experience).
Desired Skills:
Proven success in process mapping, gap analysis, and redesign of complex, multi-step workflows. 5 Years
Prior experience in government, DMV, public sector, or high-volume service delivery environments is a plus. 3 Years
Excellent communication and interpersonal skills. 3 Years
Ability to work in sometimes challenging environments where morale may be low, requiring empathy and strong relationship building. 3 Years
Comfortable managing ambiguity and driving clarity from complex situations. 3 Years
Lean Six Sigma Green Belt or higher certification
Contact the recruiter working on this position:The recruiter working on this position is Nadeem Ahmed Razvi(Shaji Team) His/her contact number is +(1) (202) 7381674 His/her contact email isOur recruiters will be more than happy to help you to get this contract.
