Customer Service Representative

• Interacts with customers by phone, email, or in person and receives orders or changes in service
• Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
• Processes and inputs all customer orders and receipts.
• Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records
• Coordinates special, last minute shipping requests with the freight companies, expediting orders as necessary
• Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracking information
• Assures proper invoicing of accounts by verifying invoices
• Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner
• Reports customer feedback to management, including any signs of customer dissatisfaction
• Acts as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes
• Performs paperwork associated with orders including the maintenance of customer files
• Performs clerical work as required including answering phone calls, operating various office machines and computers, corresponding with customers
• Maintains current and accurate procedure book which details the processing requirements for each account;prepares any report concerning customer services activities and performs other customer service and company related duties as necessary
• Notifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristics

• High School Diploma or GED
• Minimum one year of related experience
• Able to solve problems
• Must be able to effectively present information and respond to questions from managers, customers, and co-workers

Anderson|Biro Staffing