Associate Store Manager - Natick Mall - Natick, MA
- Natick, MA
- Permanent
- Full-time
- Create an engaging customer experience that focuses on building relationships through the connection and relation of our brand and brand values.
- Evangelize the Casper mission of sleep and increase customer awareness.
- Protect and enhance the Casper omni channel customer journey.
- Be the voice of the customer, ensuring insights and opportunities to improve brand, product and services are communicated back to the Casper organization.
- Responsible for meeting/exceeding sales plans and increasing Casper's market penetration rate.
- Assume managerial duties in the absence of the manager, including staff scheduling, opening/closing, inventory management, upholding visual brand standards, maintaining safe working conditions and facilities maintenance.
- Recruit, retain and develop a unique talent pool through continuous daily networking and interviewing prospective candidates.
- Develop, coach, and mentor a world class service-minded and high performing team.
- Foster an inspiring environment of engagement and learning, empowering team members to realize their full potential.
- Maintain performance culture of ownership, continuous improvement and goal achievement.
- Implement and supervise ongoing training and feedback with the team.
- Work with the fleet to build out back of house processes and manage continuous improvements.
- 3+ years minimum experience as a people leader in Retail, sales, customer service or hospitality industry.
- Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast paced environments
- Financial management experience with success in driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
- Deep and demonstrated understanding of service excellence in a consumer environment.
- Excellent communication skills with a knack for building consensus via influence.
- The desire to work in a fast paced, entrepreneurial environment - understands the importance of experimentation and iteration.
- Willing to relocate for growth opportunities
- Fluency in Salesforce preferred
- Must be able to lift at least 50lbs
- Hours expectation: minimum of 40 hours per week including weekends, based on business needs
- Bachelor's Degree or equivalent
- Employee Discount to use on whatever you like! (with a few exceptions)
- Salary to pay your bills and a potential bonus for some splurging
- Gifted Bedding after tenure milestones
- Medical, vision, and dental insurance to help you with those coughs or cavities (too many waffles...)
- Paid Time Off
- Incentivized Referral Program