Customer (Call Center) Service Advisor– Eastwood Automotive
The Eastwood Company
- Pottstown, PA
- Permanent
- Full-time
- the core values create a team of people who: consider others first, own results, have a positive approach to problem solving, have a sense of urgency and continually self-improve
- customers like to buy products to repair/restore/revive their automobiles
- you can work in the office or at home
- training is provided to better understand our products and systems
- you participate in a strong benefits package - medical, dental, vision, life and ad&d insurances, disability insurance, 100% vested matching 401k, paid time off, incentive plan, employee discount and other voluntary benefits
- help customers over phone, email and live chat with orders and problem-solve
- work within our computer system to place and research customer orders, as well as document conversations and actions
- pitch in where needed to drive a positive customer experience
- take ownership for your customers
- comfortable working with computers and learning new systems
- make a commitment to learn about our processes
- are pro-active and take a positive approach in problem solving
- have good communication skills
- have spent time shopping online
- have experience within a call center, but not necessary
- have automotive restoration experience, it's a plus, however this role is more focused on assisting customers with orders and our Project Advisors assist with helping customers determine the best products for their projects
- There are a number of schedules available for different times of the day.
- Highest priority need - Monday - Friday, 10:30am-7:00pm EST
- Onsite (Pottstown, PA) or remote
- If remote, you will need to have access to a minimum speed connection internet, computers will be provided, and a distraction free environment