Conference Services Manager
- Austin, TX
- Permanent
- Full-time
- Proactively plan, detail, and execute group sales bookings.
- Maximize group revenue contributions through aggressive up-selling techniques.
- Exceed annual banquet revenue goals and contribution per group room night.
- Proactively encourage meeting planners to complete the online survey and assist with achieving the department’s overall satisfaction scores.
- Coordinate meeting space, audio visual, culinary, beverage, outside rentals/vendors, and all event-related specifics through BEOs, room diagrams, and resumes. Upsell to maximize the revenues in each of these areas.
- Along with the Catering and Conference Services Department, create profitable menus.
- Conduct site inspections, conference calls, and pre- and post-event meetings when necessary.
- Serve as the main liaison between the resort and client; proactively ask questions and communicate information where necessary. Take accountability for the group’s entire stay at the resort.
- On conclusion of all events, review final bill and overall event evaluation with planner to ensure guest satisfaction.
- Participate in Omni-sponsored programs (OST meetings, OSC cards, AES survey, Omni Circle initiatives, etc.).
- Create and maintain a strong working relationship with the banquet and F/B operations teams. Complete OSC cards when appropriate.
- Comply with attendance standards and be available to work on a regular basis. This position requires long hours, many evenings, weekends and occasional holidays. Schedule varies by business demand.
- Other duties as assigned by Director of Sales and Marketing and/or Director of Conference Services.
- College degree; hospitality degree and/or CMP preferred
- Working knowledge of a hotel or resort.
- 2-3 years previous experience in Conference Services role.
- Highly developed communication and organization skills.
- Ability to multi-task, work under pressure, and meet tight deadlines
- Familiarity or ability to quickly learn Delphi, Opera systems