Medical Assistant - Telemedicine

• None

• Facilitate virtual patient appointments by preparing patients and ensuring they have the necessary technology for telehealth consultations.
• Contact and prepare patients for physician care, including scheduling appointments and assisting them with the Patient Engagement Platform (e.j Healow) application.
• Manage electronic health records, ensuring all relevant patient information is up-to-date and accessible for healthcare providers.
• Assist healthcare providers during virtual visits, documenting key information and addressing any patient questions or concerns.
• Provide patient education on telemedicine processes, health management, and follow-up care.
• Troubleshoot technical issues to ensure smooth virtual interactions and maintain compliance with telehealth protocols.
• Support the coordination of care by scheduling follow-up appointments and communicating with patients as needed.
• Maintain a high standard of patient care and confidentiality in all telemedicine interactions.
• Perform basic lab tests, such as blood draws, urinalysis, and diagnostic procedures.
• Assist in minor surgeries and perform other procedures like EKG and vision checks as needed.
• Provide patient education on health management, procedures, preventive care, and immunizations.
• Schedule appointments, follow-ups, and referrals, ensuring smooth patient flow and office coordination.
• Handle patient inquiries, confirm appointments, and assist with check-ins and check-outs, ensuring accurate documentation for visits.
• Update and maintain patient records in the electronic health record (EHR) system, ensuring accurate and timely documentation.
• Process insurance verification, billing, and coding information, as required.
• Ensure infection control policies are followed, including sterilizing instruments and maintaining a safe and clean environment.
• Manage office supplies, medical equipment inventory, and assist with filing, faxing, and correspondence tasks.
• Maintain patient confidentiality and adhere to HIPAA guidelines in all interactions and record management.
• Conduct daily chart audits and review for the following day's appointments.
• Assist with special projects or additional tasks as directed by healthcare providers or office managers.
• Flexibility to learn new technologies and processes.
• Perform additional tasks as needed to support the centers.

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Proficiency in telehealth technology and electronic health records (EHR).
• Ability to troubleshoot technical issues and assist patients with telehealth applications.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Must be able to effectively manage workflow and maintain high-quality standards in environments where staffing levels may be below ideal, demonstrating the ability to prioritize tasks and collaborate with the team under pressure.
• Ability to use office equipment, including computers, copy machines, fax machines, telephones, calculators, and more.
• Proficient in the use of Microsoft Office Suite and electronic medical records (EMR), staying current with updates and system improvements.

• High School diploma or equivalent is required
• Medical Assistant Diploma is required
• Medical Assistant Transcripts is required
• Valid Medical Assistant Certification or Registration is preferred.
• BLS is required within three months

• Ability to stand and move throughout the clinic for extended periods.
• Ability to assist with lifting or positioning patients as needed (up to 25 pounds).
• Must be able to travel to various center locations as required.

Suncoast Community Health Centers Inc.