Customer Service Representative - State Farm Agent Team Member

State Farm

  • Philadelphia, PA
  • $50,000-70,000 per year
  • Permanent
  • Full-time
  • 7 days ago
Benefits:
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
Now Hiring: Customer Service Representative – Service with a Sales Edge!Bilingual (English/Spanish) PreferredAre you bilingual in English and Spanish and passionate about providing excellent customer service—while also having a knack for sales? We’re looking for a dependable, motivated, and people-focused individual to join our team as a Customer Service Representative.This role combines the best of both worlds: supporting clients with their insurance needs while identifying opportunities to offer valuable products and services.What You'll Do:
  • Deliver exceptional service to both English- and Spanish-speaking clients
  • Respond to client inquiries, process policy updates, and ensure high levels of satisfaction
  • Identify client needs and offer appropriate insurance solutions
  • Support retention and growth through cross-selling and account reviews
  • Work collaboratively with the team to meet customer service and sales goals
What We’re Looking For:
  • Bilingual: Fluent in both English and Spanish (spoken and written)
  • Strong customer service and communication skills
  • Positive attitude, attention to detail, and a team-player mindset
  • Interest in sales and building client relationships
  • Must hold or be willing to obtain a state insurance license (licensing support is available)
  • Previous customer service or sales experience is a plus
What We Offer:
  • Full-time opportunity with training provided
  • Licensing support for the right candidate
  • Competitive pay with performance-based incentives
  • Supportive team environment with opportunities for growth
If you're ready to combine your love for helping people with the opportunity to grow in a service-oriented, sales-supportive role, we’d love to hear from you.This is a remote position.

State Farm