Analyst - Compliance: Know Your Customer

American Express

  • Phoenix, AZ
  • $55,000-105,000 per year
  • Permanent
  • Full-time
  • 2 days ago
At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.American Express National Bank (AENB or the Bank) is a national bank based in Salt Lake City, Utah. The Bank is approximately $117B in assets and is regulated by the Office of the Comptroller of the Currency (OCC). The Bank offers consumer and small business card and non-card lending and deposit products.As part of the Company's Global Financial Crimes Compliance (GFCC) organization, the Global Financial Crimes Surveillance Unit (GFCSU) and the US Investigations Unit (USIU), assists the Bank in compliance with applicable Bank Secrecy Act (BSA), Anti-Money Laundering (AML) and Office of Foreign Assets Control (OFAC) sanctions regulations. In conjunction with GFCC partners, the GFCSU and USIU develop and implement automated transaction monitoring rules, reports, and other processes designed to identify activity potentially indicative of criminal behavior. The GFCSU and USIU together perform a critical role in ensuring that American Express complies with all applicable laws and regulations, including the BSA, the USA PATRIOT Act, and the Foreign Corrupt Practices Act, and provides law enforcement with key information for the investigation and prosecution of money laundering and terrorist financing, credit card fraud, identity theft, and other criminal activity.To support the enterprise-wide Anti-Money Laundering Program, customer due diligence (CDD) information is required to understand high-risk customer relationships, properly assess AML risk, assign customer risk ratings, fulfill investigative & review processes for the ultimate purpose of determining whether transactions are suspicious and subject to regulatory reporting.Responsibilities:The KYC Analyst will report to a manager in the USIU and support the collection of risk-based due diligence obligations for high-risk customers and transactions. The KYC Analyst responsibilities include:
  • Conduct timely collection of risk-based due diligence information for high-risk bank customers and transactions. Includes ensuring internal systems contain accurate and current KYC data for applicable high-risk customers consistent with bank requirements. Involves escalation and/or termination of customer accounts or relationships who fail to respond.
  • Support customer onboarding KYC requirements. Based on customer risk attributes (i.e., industry type) incremental (risk-based) due diligence may be required consistent with BSA regulations and Federal Financial Institutions Examination Council (FFIEC) expectations.
  • Contact bank customers to obtain incremental due diligence information, as necessary. Applicable customer-level due diligence information may include industry/occupation details, applicable business licenses, corporate documents, beneficial ownership info, etc. and/or account-level due diligence such as source of funds, purpose/use of account, expected transactions, etc.
  • Collaborate with other GFCC, USIU, and line of business compliance colleagues on process improvements and supporting solutions.
  • Maintain up-to-date knowledge of the issues affecting CDD such as customer risk attributes, CDD requirements and FFIEC expectations.
Minimum Qualifications:
  • 3+ years of work experience in a financial services institution, retail/commercial bank operations or payment institution in any of the following areas is highly preferred: AML/BSA, Suspicious Activity Reporting, financial crime, KYC, enhanced due diligence, and/or sanctions risk.
  • Manage multiple tasks simultaneously; be an enthusiastic self-starter; and deadline-driven team player
  • High level of professionalism and sense of urgency; handle sensitive information in a confidential and professional manner
  • Ability to incorporate feedback and agility through change and difficult situations.
  • Experience with Microsoft Office, including Word and Excel
  • Keen attention to detail in analysis and documentation
Preferred Qualifications:
  • Minimum six months customer service or consultative support experience, ideally in a contact center environment.
  • Self-motivated, independent thinker with strong judgement and decision-making skills. This role plays a critical part in the customer due diligence process and may require the ability to navigate ambiguity, assess complex information, and take initiative in a fast-paced and evolving environment.
  • Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end.
  • Excellent negotiation, analytical, and decision-making skills, with strong attention to detail and the ability to be assertive.
  • The ideal candidate for this role thrives in an ambiguous, fast-paced environment and can confidently make informed decisions with limited guidance.
Additional Requirements:
  • Flexibility to work anytime between the hours of 8am to 4pm MST Mon - Fri. and adheres to schedule.
  • Hybrid Environment- Need to be able to work in the office a minimum of 3 days a week
Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities
For a full list of Team Amex benefits, visit our .American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “ ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

American Express