Operations Coordinator - Short Hills
- Short Hills, NJ
- Permanent
- Full-time
- Ensure proper understanding and execution of all Maison policies and procedures within the boutique; champion and influence compliance among the broader team.
- Coordinate efficient opening and closing procedures.
- Ensure proper movement of product in/out of boutique including, but not limited to shipments, transfers, consignments, and movement throughout the boutique while maintaining quality control and preventing stock losses.
- Consistently demonstrate excellent care and proper product handling, and follow appropriate packing, shipping, and receiving procedures particularly for high value creations.
- Monitor financial aspects of boutique sales; ensure daily transactions and proper paperwork are submitted to respective corporate teams timely and accurately.
- Support other transactional flows (ecommerce, etc.) to ensure efficient business operations and seamless client experience.
- Coordinate inventory control processes (e.g., daily/weekly/monthly counts and stock
- Uphold Cartier standards within the boutique environment, including but not limited to
- Partner with client-facing teams to manage the boutique supply inventory including
- Assist with care service responsibilities as needed (e.g., the client repair flow, execution of reports, and monthly inventory/reconciliation).
- Support overall success of boutique audits; partner with management to implement and execute action plans.
- Participate in daily set up and break down of boutique for opening/closing as needed.
- Exhibit strong communication and problem-solving skills by partnering effectively with boutique management and peers.
- Assist with special projects as needed.
- Consistently reach and aim to exceed all KPIs.
- Develop fundamental brand knowledge to convey Cartier heritage and values.
- Remain current on all industry news, local/global competition, and connection to community.
- Share and collaborate with region and network peers on operational best practices.
- Uphold the Cartier standards with the ability to project an approachable and professional image.
- Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to always create a highly collaborative network both in person and via telephone.
- Elevate the level of operational excellence and ensure all day-to-day processes are effective and efficient (e.g., boutique organization, workflow, etc.); collaborate with management to provide ideas and solutions to client-facing teams.
- Be open and willing to take on transversal duties to support the broader team beyond the scope of everyday responsibilities.
- Demonstrate Cartier competencies and behaviors; foster transparency with colleagues and management by sharing feedback and information.
- Embrace and integrate diverse perspectives.
- Be an active member of the network Operations community.
- Associate's or Bachelor's degree preferred.
- Additional language skills are a plus.
- Previous operations experience in luxury retail, service or hospitality industry is a plus
- Excellent computer skills and use of technology.
- MS Office experience required; SAP knowledge preferred.
- Additional language skills area plus.
- Must be available to work retail hours (including weekends) and travel for trainings as needed.
- Ability to work in a fast-paced, evolving environment.
- Excellent analytical, organizational, and interpersonal communication skills are required.
- Strong understanding of client service needs and priorities (internal and external).
- Frequent moving of packages and product.
- Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision.
- Collaborative approach with ability to foster a united work environment with a “can do” attitude.
- Intellectual curiosity and passion for learning.