PIA P&C Support Specialist (Tier II) - Customer Service
Hiregy
- Sarasota, FL
- Contract
- Full-time
PIA P&C Support Specialist (Tier II)Location: Sarasota, 34232 This position is onsitePay: $20.00 per hourType: Contract, ends 7/6/2024 with likely extension
Benefits available during the contract periodJob description:
- Responds to inbound calls and place outbound calls as required by the business unit relating to Property & Casualty suite of products.
- Researches and resolves product and service issues relative to the Property & Casualty suite of products from any internal/external clients
- Refers unresolved issues to technical or professional personnel for follow up as needed.
- Provides advanced customer service and support to internal staff and external clients in the areas of property & casualty suite of products.
- Maintains a high level of knowledge concerning the products and services supported by the company. (They will be trained.)
- Assists external users of technical products by answering questions and solving problems.
- Ability to diffuse client concerns and notify management of critical situations to ensure the best solution is implemented for the client and business.
- Must have (2) years of customer service or insurance related experience.
- High school diploma or equivalent.
- Background check required.
- Drug screening required.