Network Support Technician (Max $30/hr W2)

Lenmar Consulting

  • Charlotte, NC
  • $30.00 per hour
  • Contract
  • Full-time
  • 9 hours ago
  • Apply easily
Company DescriptionFood ServiceJob DescriptionLooking for someone who has already worked in large-scale distributed networks, knows Cisco-level networking (CCNA baseline), understands security and compliance, and can talk with both engineers and non-technical retail managers while solving problems under pressure.In this role, you will:
  • Assist with remote network setups, configurations, and ongoing support.
  • Ensure all work complies with strict PCI standards for retail operations.
  • Partners with Cyber Security, Technology Delivery, Internet Service Providers, POS vendors, and business stakeholders to support network initiatives.
  • Deliver legendary customer support, emphasizing proactive communication, clear documentation, and efficient escalation procedures.
  • Utilize Meraki full-stack solutions (security appliances, switches, access points, and cellular gateways) to deliver modern, cloud-managed networking.
  • Take full ownership of cases, demonstrating a driven, self-motivated mindset with a focus on career growth and technical development.
Qualifications
  • 5+ years’ experience in remote diagnosis, troubleshooting, and issue resolution for large, national, and distributed LAN/WAN environments.
  • 5+ years’ networking experience with extensive knowledge of TCP/IP, DNS, OSI, and related technologies.
  • CCNA certification required (or equivalent proven experience).
  • Strong knowledge of PCI DSS standards and retail network connectivity requirements.
  • Expertise in VPN technologies, internet connectivity options, and remote support tools.
  • Hands-on experience with Cisco Meraki full-stack cloud-managed solutions strongly preferred.
  • Strong knowledge of ticket management systems such as Zendesk. (or equivalent tool)
  • Proven ability to collaborate effectively with users, vendors, and engineering staff.
  • Excellent verbal and written communication skills.
  • Demonstrated commitment to delivering legendary customer service at every interaction.
  • Self-driven and career-growth–minded, with a focus on continuous learning and development.
Additional InformationAll your information will be kept confidential according to EEO guidelines.

Lenmar Consulting