IT Field Support Technician I

Jamul Casino

  • Jamul, CA
  • Permanent
  • Full-time
  • 16 days ago
Description :Jamul Casino ResortJamul Casino is San Diego’s newest, closest, and most genuinely entertaining casino. Since its opening in October of 2016, Jamul Casino has been growing tremendously. It offers seven diverse restaurants, over 1600 of the latest slot games, 50 table games, a Poker Room, award-winning steakhouse, live entertainment, event space, and stunning back country views. Additionally, we are about to introduce a brand-new luxury hotel offering 200 rooms that also includes full-service spa and salon along with a rooftop pool deck – all opening in the early part of 2025.Jamul Casino offers a fun atmosphere that feels like home while maintaining the highest service standards, team member satisfaction, and generous rewards while remaining a responsible and contributing member of our community. It is committed to supporting team members’ well-being through a comprehensive benefits package and various programs that help personally and professionally. As a Genuinely Generous Employer, Jamul Casino offers fun incentives, team member appreciation days, relaxation nooks, a Zen room, a team dining area for everyone to enjoy, and much more. It’s no wonder Jamul Casino has been recognized as a Best Place to Work in 2023 and 2024 by San Diego’s Business Journal.Essential Duties and ResponsibilitiesThe following and other duties may be assigned as necessary:Help Desk Support
  • Manage help desk tickets in a timely manner.
  • Diagnose and resolve computer hardware and software issues, including password resets.
  • Communicate and troubleshoot end-user issues via phone, email, remote tools, chat, or in person.
  • Escalate complex issues to higher-tier IT support.
  • Provide basic user training on standard technologies when needed.
  • Document end-user interactions accurately.
  • Maintain excellent communication with end users, IT team, and management.
Acquisition & Deployment
  • Research end-user devices for standardization efforts when requested.
  • Contribute recommendations for process improvements and hardware/software upgrades.
Operational Management
  • Perform onsite troubleshooting, diagnosis, and resolution of technical issues.
  • Install, configure, monitor, and maintain end-user devices and related systems.
  • Support moves, adds, and change requests.
  • Maintain documentation of incidents, device failures, repairs, and changes.
  • Collaborate with the IT team to ensure seamless operation of systems.
  • Resolve minor networking issues as needed.
  • Ensure adherence to all IT department procedures for incident tracking and reporting.
  • Occasional evening or weekend work may be required to meet deadlines.
  • Other tasks and responsibilities may be assigned.
RequirementsTo perform this job successfully, a team member must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Must be at least 21 years of age.
  • High school diploma required. A college diploma, certificate in computer science, or 1 year of equivalent IT support experience is preferred.
  • Excellent technical knowledge of computers, hardware, and basic networking protocols.
  • Hands-on experience in diagnosing and resolving common computer issues.
  • Ability to understand and follow technical manuals and documentation.
  • Strong analytical and problem-solving skills with attention to detail.
  • Ability to present ideas and technical solutions in user-friendly language.
  • Good written and verbal communication skills.
  • Proven ability to work independently and collaboratively under pressure.
  • Strong end-user service orientation.
  • Must possess a valid driver’s license in good standing.
  • Must be able to qualify for licenses and permits required by federal, state, and local regulations.
Language SkillsAbility to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.Reasoning AbilityAbility to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.Certificates, Licenses, Registrations
  • Team member must be able to qualify for licenses and permits required by federal, state, and local regulations.
  • Must possess a valid driver’s license and have acceptable driving history.
Physical DemandsThe physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.While performing the duties of this job, the team member is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The team member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.The team member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.Work EnvironmentThe work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.The noise level in the work environment is usually very loud.
Team members will be exposed to an environment containing unrestricted second-hand tobacco smoke.
Must be able to work in varied shifts, including evenings and weekends, as needed.

Jamul Casino