Position Summary:Provide world class customer service in stores as a pharmacy technician and work to satisfy every customer's needs by exceeding their expectations and making every shopping visit an enjoyable and remarkable experience. Treat our customers and employees in an ethical, respectful manner and promote an inclusive, efficient work environment. Act as a responsible member of the community by placing emphasis on the importance of safety and accuracy when handling patient needs.Essential Job Functions:Assist store leaders and associates in providing a positive customer shopping experience and enhance Harris Teeter's reputation of excellent customer serviceMust be willing and able to adequately perform all essential job functions and tasks of a Pharmacy TechnicianMaintain a current national and/or state registration, certification, or license depending on the state requirementsDemonstrate a commitment to providing customer service that makes all customers feel welcome, important and appreciatedSupport non-dispensing services through the use of various platforms, resources and applicationsProvide health and wellness services allowed by state and other regulatory bodiesEnter and process patients' information and transactions accurately and efficientlyCount, measure and prepare specific products according to relevant laws, regulations, policies, procedures and ethics standardsFollow provided staging procedures appropriatelyMaintain records and reports related to pharmacy functions, volume and salesPerform post-fill audits to verify that prescription information matches computer recordsUnderstand and follow company guidelines regarding registers, payment and transactionsDisplay a positive attitude while interacting with othersProperly inspect any equipment within the pharmacy and notify appropriate department or store managers of any necessary repairsAdhere to safety programs and proceduresReport all illegal activity, including robbery, theft or fraudAssist pharmacists in all responsibilities, except those that require the judgment of a licensed pharmacistMust be able to perform the essential functions of this position with or without reasonable accommodationReflect an appropriate and respectful business image to customers and visitors in dress, demeanor and attitude. Never be rude to a patient or customerAssist in data entry, inventory, stocking, dispensing, reporting and sales of prescriptionsAssist in maintaining a clean, organized department, including but not limited to the pharmacy, register, refrigerators and blood pressure machine areas.Comply with state and federal laws in regards to pharmacy, dispensing and sales of pharmacy and non-pharmacy productsBehaviors/Skills:Achieves results through teamwork: Open to diverse ideas, works inclusively and collaboratively with others, holds self and others accountable, involves others to accomplish individual and team goalsCommunicates Effectively and Candidly: Communicate clearly and directly, be approachable and relatable, engage people and help them understand change, provide and seek feedback, actively listen, and convey clear and strategic directions. Have excellent interpersonal skillsExcels in Customer Service: Provide exceptional customer service regardless of circumstance.Executes with Excellence: Action oriented, set clear expectations and milestones and assist with problem solvingLeads Change and Innovation through Positive Influence: Demonstrate strong character, build partnerships, model balance between work and personal life, take responsibilities for self-development, role model leadership qualities such as motivation, inspiration, passion, trust, confidence and adaptability, work to coach and develop others, embrace technology, put forward creative ideas, champion and implement processes for improvement, take initiative and ask for or offer help when needed.Puts Patients and Safety First: Act as a champion for the patients, anticipating needs and exceeding expectations, in order to gain their trust and respect. Help to identify and correct conditions that affect employee and patient safety.Strives for Reliability and Punctuality: Report for work on time and as scheduled. In the rare instance when you cannot avoid being late or are unable to work as scheduled, your supervisor or Manager-on-duty must be notified at least 2 hours in advance of your scheduled start time so appropriate arrangements can be made. Be committed to meeting or exceeding goals.Effective verbal and written communication skillsAbility to add and subtract two digit numbers and to calculate a discount percent amount in units of American Currency.Ability to learn and comply with HIPAA regulationMaintain confidentiality of customer records and informationLift 20lbs or less on occasionQUALIFICATIONS. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Minimum Position Qualifications/Education:Must be 18 years of ageHigh school diploma or equivalent.Completion of national registration, certification or licensure
