SAaaS Process Lead (Clearance Sponsorship)
CACI International
- Chantilly, VA
- Permanent
- Full-time
- * *
- Manages small team of process analysts
- Manages end-to-end projects that follow procedures, work instructions, and templates to support process execution
- Manages tasks, activities, and resources to ensure successful IT project implementations
- Establish goals and objectives for the team(s), running day-to-day operations for the assigned projects
- Collaborates with different functional areas and organizations to ensure technical solutions and schedules are implemented in a timely manner
- Develops and maintains relevant and appropriate project management documentation and artifacts (i.e. project schedules, briefings, reports, etc.)
- Identifies and tracks program risks and action items to closure
- Understands the customer’s mission and requirements
- Establishes and maintains a close working relationship with other areas, service providers, and customers, and technical staff
- Delivers briefings and training as required to individuals or teams across the customer environment to ensure common understanding to meet objectives
- Ensures senior management are always informed of appropriate activities and issues (early and frequently)
- Leads efforts ensuring high performance and quality are consistent
- Ensures compliance with process-specific standards and policies, and stays abreast of process changes
- TS/SCI with Poly Required
- Bachelor’s Degree OR 10+ years of related work experience with a 5+ years leading ITSM processes
- Good working knowledge of the Service Management workflows and ITSM processes
- ITIL certification and training
- Experience developing and managing IT implementation projects
- Experience managing teams to meet project schedules and milestones
- Experience building and maintaining schedules in Microsoft Project
- Strong technical leadership abilities
- Strong written and communications skills, with the ability to clearly document and explain ITSM processes
- Strong verbal communication skills with the ability to present technical details to a non-technical audience
- Advanced ITIL certifications or training
- Working knowledge with ServiceNow
- Experience in leading large process improvement projects
- Experience with Agile methodologies
- Good understanding of product release methodologies