Associate Director Application Support Engineering
- Jersey City, NJ
- $189,592-192,592 per year
- Permanent
- Full-time
- Manage and direct deep analysis to identify potential failure points and implement controls to mitigate future failures.
- Manage and direct analysis of multiple application alert trends, providing business impact and analysis to teams while recommending solutions to minimize future occurrences.
- Ensure reviews of runbooks with stakeholders are executed according to stated policy requirements
- Collaborate with Client Facing teams to provide answers to application issues
- Oversee the fulfillment of requests from internal business operations users, including specific application functional queries, special and regulatory report runs, corrective updates, proactive data analytics.
- Ensure team is responding to and recovering any alerts generated in the Production or Pre-Production environment.
- Validate accuracy and timeliness of responses to requests for information
- Coordinate the execution of Disaster Recovery scripts being implemented in response to planned and unplanned outages, ensuring appropriate steps are documented
- Assign team members to participate in internal reviews and validations of support and Non-Functional Requirements during the development phase of an application
- Schedule and track all cert renewals/service account password changes
- Participate and approve “Stakeholder Engagement Tasks” of new products/applications as well as releases for existing applications.
- Serve as point of contact for critical issues and escalate to appropriate teams as necessary while providing updates to management
- Support an environment to ensure employees understand how their efforts contribute to overall business strategy
- Manage the day-to-day activities of the team and specific deliverables, across global locations
- Support the coaching, mentoring and development of team members
- Mitigates risk by following established procedures and monitoring controls, spotting key errors and demonstrating strong ethical behavior.
- Provides accurate and timely information for all internal and external audit requests.
- Must be available to work the shifts covering the 24 hour work day, assigning work, and following up on questions, based on the team schedule.
- Responsibility troubleshooting and supporting Mission Critical 24X7 applications with strict SLAs.
- Experience working with highly regulated, financial systems.
- Team and Project Management experience involving software development of mainframe, client server, and cloud based applications.
- Experience working with Production scheduling systems incorporating complex internal and external dependencies.
- Experience supervising and collaborating with global teams with shifts covering 24 hours.