Assistant General Manager
- Melrose Park, IL
- Permanent
- Full-time
- Health, Vision, and Dental Insurance
- Principal Life Insurance
- Pet Insurance
- 401K with 4% Matching
- Dependent Care FSA
- Paid Time Off
- Responsible for all orders including adjusting pars during season changes and participating in monthly inventory
- Deliver legendary customer service to all customers by using a “customer comes first” attitude
- Assist with food ordering and deliveries
- Correct rotation of product (first in first out)
- Completes designated Food Safety and Training programs as prescribed
- Responsible for driving key performance indicators, sales and transaction growth, and overall profitability of the store
- Form partnership with General Manager to serve together as the store's top leadership
- Effectively lead the store and provide direction when the General Manager is not present
- Constantly communicates with District Manager and Andy's home office as appropriate
- Perform all day-to-day tasks that is asked of our store crew
- Drive the implementation of company programs by following direction and established procedures
- Manage with the integrity, honesty, and knowledge that promotes the culture, values, and mission of Andy's Frozen Custard
- Plan and communicate appropriate responsibilities and practices to crew members to ensure smooth flow of operations
- Attend store management meetings, regional meetings, and company meetings as requested
- Assists GM with monitoring and managing store staffing levels, and recruit as needed, according to current shift count needs
- Interview, hire, onboard, and follow training programs and progress
- Accurately forecast, schedule, and execute the labor model as designed
- Hold one on ones, holding crew accountable and manage progressive discipline when necessary
- Perform all cleaning duties expected of store crew, as well as power washing outside concrete
- Build positive and professional relationships with store crew, leading by example
- Execute store operations, achieving maximum operational efficiency during scheduled shifts including store opening, shift change, closing, daily, weekly.
- Assist in managing at other locations as requested
- Meet or exceed shift level key performance indicators
- Ensures that all health and safety regulations are being followed
- Follow and reinforce Andy's operational policies and procedures
- Follow and reinforce Andy's Dress Code and Personal Appearance Policy
- Ensure all vendor orders are accurate and complete
- Display a “customer comes first” attitude by training and holding team accountable for delivering exceptional customer service
- Use B.L.A.S.T. to handle customer complaints and discuss reconciliation with store team
- Involved in local store marketing, attends chamber and fundraisers as needed
- Utilize operational tools to achieve maximum operational efficiency, i.e., Drive times, food costs, labor costs, etc.
- Always maintain all health and safety regulations
- Must have 1-2 years of proven management experience in the food service industry or leadership role in a related industry, or Andy's experience
- Must be 18+ years of age
- Can manage cash according to cash handling and banking policies
- Must have reliable transportation to and from work
- Must be able to work 30+ hours per week, and have open availability
- Must be able to work late nights, weekends, as well as some holidays, including but not limited to memorial day, labor day, 4th of July, and Easter
- Complete training in all areas of store within designated amount of time
- Complete all required tasks on Andy's training modules, and other programs
- Must be able to manage, effectively, in a fast-paced environment
- Must be able to take direction and delegate responsibilities
- Must be able to use touch sensitive POS System tablet
- Effective oral communication skills and strong Interpersonal skills
- Ability to maintain the Andy's culture/values at all times, even during moments of high stress