COMMUNITY MANAGER LEAD

Compass Group

  • Pittsburgh, PA
  • $80,000-85,000 per year
  • Permanent
  • Full-time
  • 2 days ago
Salary: $80,000/Yr-$85,000/YrOther Forms of Compensation:Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You'll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it's a meaningful career.Job SummaryThe Community Manager Lead is a dynamic, client-facing role that blends the responsibilities of community management and corporate event coordination. This position is designed to enhance the employee experience by ensuring seamless office operations and delivering exceptional service for meetings, conferences, and events. The role supports both general workplace needs and high-level executive environments, acting as a central point of contact for facilities, meeting logistics, and event planning.
You are a proactive, service-oriented professional with a passion for creating welcoming, efficient, and engaging workspaces. You thrive in fast-paced environments, are highly organized, and excel at building relationships across all levels of the organization.Key Responsibilities
Community Management
  • Serve as the primary contact for all office management and facilities-related issues.
  • Monitor and report on preventative maintenance (lighting, HVAC, plumbing, janitorial, furniture, etc.).
  • Support and enforce clean desk and free addressing policies.
  • Provide first-level AV and IT support and coordinate with vendors for issue resolution.
  • Manage floor storage, stationery supplies, and IT repair requests.
  • Assist with employee moves and workspace transitions.
  • Maintain close relationships with executive-level admins.
Meeting & Event Coordination
  • Manage and book reservations for meetings and events using EMS.
  • Plan and execute corporate events, including high-visibility VIP meetings and conferences.
  • Coordinate with internal departments and vendors to ensure all event needs are met.
  • Oversee room setups and breakdowns, ensuring configurations meet client expectations.
  • Manage incoming shipments and stored materials.
  • Provide consultative support to clients on event logistics and best practices.
  • Support AGM by ensuring proper scheduling and coverage for all events and meetings.
Key Competencies
  • Exceptional customer service and relationship-building skills.
  • Strong verbal and written communication.
  • Proficiency in Microsoft Office Suite and EMS reservation software.
  • Basic IT and AV troubleshooting skills.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Flexible and adaptable to changing needs and schedules.
  • Experience in hospitality, communications, or event planning.
  • Ability to lift up to 50 pounds and remain mobile throughout the workday.
Apply to Rapport today!Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USACompass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.Applications are accepted on an ongoing basis.Rapport maintains a drug-free workplace.Associates in Rapport are offered many fantastic benefits.
  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)
  • Paid Parental Leave
  • Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, for paid time off benefits informationReq ID: 1459114Rapport a specialized division of FLIK Hospitality Group

Compass Group