
Senior Fixed Operations Manager, North San Francisco
- Irvine, CA
- $96,776-172,830 per year
- Permanent
- Full-time
- Conducts routine dealership visits with Sales & Aftersales staff, dealership management and Dealer Principal to assess all aspects of Aftersales operations.
- Provides consultative coaching and action plans geared towards improving Accessories, Parts, & Service (APS) opportunities.
- Identifies areas of improvement and partners with assigned dealerships to make improvements and take corrective actions to drive Customer Experience and Retention, Dealer Profitability, and Loyalty.
- Assesses accessories, parts and service operations through routine contact and site visits by utilizing the 5 Mindsets approach (Convenience, Quality, Competitiveness, Transparency and Friendliness) to build a consumer value proposition.
- Reviews and monitors marketing and advertising plans for dealerships and assesses current effectiveness of their efforts.
- Performs dealer financial statement and operational analysis to identify and recommend performance improvement opportunities in the areas of process, throughput, capacity, staffing, facilities, sales effectiveness, marketing, and industry best practices.
- Bachelor’s Degree in Business or related field required.
- A minimum of 6 years of progressive Marketing and Sales experience for the senior level, including a minimum of 3 years of analytical experience in various specialties of the automotive industry.
- Prior work may be a combination within a dealership, region, headquarters, or manufacturing facility and may be at the Analyst or Regional Manager level or similar type of position.
- At least 2 or more years of experience within a previous dealer contact support role such as WDM, FOM, FSM or DOM role (or equivalent dealer contact) is required for advancement to the senior level.
- Previous experience supervising others and previous experience in a sales capacity is desirable.
- More than 75% day and overnight domestic travel.
- Position requires residence within assigned district.
- Must be a US Citizen or Permanent Resident.
- MVR required.