Director of Skier Services

Vail Resorts

  • Stowe, VT
  • $85,864-110,363 per year
  • Permanent
  • Full-time
  • 1 month ago
Create Your Experience of a Lifetime!Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).Job Benefits
  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
  • MORE employee discounts on lodging, food, gear, and mountain shuttles
  • 401(k) Retirement Plan
  • Employee Assistance Program
  • Excellent training and professional development
  • Referral Program
Full Time roles are eligible for the above, plus:
  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents
  • Critical Illness and Accident plans
Job Summary:The Director of Skier Services leads the Ski and Snowboard School operations, Guest Services, Child Care, and Adventure Center activities. Specific areas of leadership include but are not limited to team performance/development and strategic direction of all aspects of the Skier Services lines of businesses. This leader should have a senior level of operations management experience with a proven ability to lead complex teams in multi-location environments. She/he will be passionate, innovative, with demonstrated skills around developing and supporting strategies to bring the resort vision mission to life. A strong ability to develop talent and build teams, combined with strategic vision and solution-oriented thinking are essential for success in this position. As a member of the Resort’s senior management team the position contributes to the development, communication and implementation of resorts strategic direction, goals and initiatives. As a senior leader, articulate and consistent communication, as well as interaction, with guests and community members is expected for this hire.Job Specifications:
  • Starting Wage: $85,863.60 - $110,362.73 + annual bonus + equity
  • Employment Type: Year Round
  • Shift Type: Full Time hours available
  • Minimum Age: At least 18 years of age
  • Housing Availability: No
Job Responsibilities:
  • Strategically direct and monitor quality of overall Ski and Snowboard School products and staff to ensure exceptional guest experience and safety, aligned with Resort and Company goals, financial success, and development of future products/programs
  • Lead Managers and Supervisors to ensure accountability for the quality of products, services and safety for guests
  • Provide feedback, growth opportunities, leadership opportunities and appropriate training to develop leaders
  • Drive a strong culture of safety within the Ski and Snowboard School and the entire resort
  • Responsible for financial results, assuring that individual departments and the division meet or exceed budget targets
  • Build and develop a hardworking, talented and engaged management team that is aligned with resort goals and culture and can deliver to identified operational standards
  • Responsible for Skier Services divisional and departmental strategies, revenue generation, and future capital projects
  • Partner with other resort Skier Services Directors to implement and execute Vail Resorts Ski and Snowboard School SOPs and Best Practices ensuring alignment across locations
  • Stay current on guest and employee health and safety regulations, including MSDS standards, universal precautions, child abuse guidelines, background checks, and emergency response plans
  • Support and drive our DEI and Talent philosophy
  • Drive the company’s Commitment to Zero initiative in recycling efforts and environmental sustainability
  • Partner with HR and finance on recruiting and hiring/workforce planning to reach desired staffing levels in order to achieve revenue and service goals
  • Excel in solving complex business decisions and leading teams through change
  • Create strong relationships and leadership development for Skier Service teams
  • Works as a member of the resort's Senior Leadership Team to drive a high quality resort experience
  • Assist in the management and development of the Adventure Center, including rock walls and summer activities to enhance year-round guest engagement
  • Other duties as assigned
Leadership CompetenciesOut Front
  • Anticipates the needs of the business
  • Forward thinking around guest experience
  • Able to act fast in response to changing dynamics
  • Ensure focus is on the most important priorities and work
Elevate
  • Understand and leverage cultural influences, values and identities to support the execution of diversity, equity and inclusion priorities
  • Intentionally build teams with people of different backgrounds & experiences
  • Analyze and adapt our talent practices to inherently possess equity in how we engage, evaluate, and reward people
  • Actively builds a climate of trust, appreciation, and openness to differences in communication, styles, and approach
Develop
  • Establish authentic connections with others based upon high levels of candor
  • Ability to unlock potential of team
  • Builds strong relationships across locations and functions
Connect
  • Creates authentic connections with others
  • Inspires trust and aligns stakeholders
Job Requirements:
  • High School Diploma or Equivalent
  • Experience as a leader of a multi-outlet function/business unit
  • English language proficiency
  • Strong leadership, diplomacy, communication skills, and professionalism
  • Proven track record of leadership growth, team and talent development
  • Strong learning agility; enjoys and excels in environments where he/she must seek and tackle new and increasingly sophisticated strategic business challenges
  • The ability to provide successful innovation and leadership throughout organizational change scenarios
  • High level of emotional intelligence and self-awareness
  • Strong business and financial acumen
  • Ability to partner with colleagues and operate at a senior leadership level
  • Competent Skiing/riding skills required
  • Ability to deal effectively with guests, company personnel and community and government stakeholders
Preferred
  • Experience as a Director
  • PSIA/AASI or Teaching instructional certification with prior teaching and supervisory experience
  • A broad base of knowledge in the ski industry or like recreational business
  • Experience working for Vail Resorts
  • Experienced with Payroll/HR/POS software application/systems: PeopleSoft, RPOS, Microsoft Office, Tableau
  • Bachelor's Degree or equivalent
The expected pay range is $85,863.60 - $110,362.73 + annual bonus + equity. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.Requisition ID 510561
Reference Date: 08/03/2025
Job Code Function: Ski/Snow School

Vail Resorts