Catering Operations Manager

• Are you a proactive person who likes to influence others with new ideas?
• Do you excel at having a variety of tasks to do at any given time?
• Are you known for being fast-paced, organized, and friendly?

• Be the subject matter expert in the online catering ordering systems (current: Lunchbox, EZ Cater) and be the point of contact for primary troubleshooting and store support
• Ensuring that the catering office representatives are providing Best In Class customer service to our guests.
• Adding value to our customers' time by providing solutions to their catering needs.
• Generate weekly reports on catering office productivity and performance and provide coaching and goals to the catering office representatives.
• Collaborate with the Sales & Marketing and Operations teams to establish sales goals and marketing promotions.
• Create a weekly schedule for the catering office representatives.
• Track catering issues and follow up with customers as needed.
• Troubleshoot office issues, customer service, or technical issues as they pertain to the catering office.
• Manage and maintain all office equipment.
• Make recommendations to customers with the goal of fulfilling the customers catering goals.
• Communicate directly with Taziki's locations on upcoming orders.
• Take an active role in the development of training materials needed to achieve catering sales goals.
• Participate in the interviewing, hiring, and onboarding of catering call center representatives.
• Oversee store catering equipment and branding standards and practices
• Conduct field visits as needed to consult and coach markets on catering operations

• Minimum of three years working in guest service.
• Must be at least 21 years of age.
• Prior successful management of direct reports
• Excellent verbal and written communication skills
• Competency with Microsoft Office Suite including Outlook, Word and advanced Excel knowledge and skills
• Maintain proactive approach with the ability to multitask, think creatively and learn quickly in a fast-paced environment
• Possess good customer service skills and the ability to be flexible with competing workload demands
• Maintain attention to detail and enjoy working in a collaborative environment as a proactive and enthusiastic team player
• Maintain professional attitude and respect for coworkers, establishment, and the brand

• Monday - Friday, average of 40-50 hours per week.
• Hybrid work/office schedule
• Field market visit travel (estimated at 30%)
• Occasional travel is expected for meetings and company gatherings.

• Requires the physical mobility to sit and walk for moderate periods of time
• Requires the physical ability to occasionally carry or lift objects weighing up to 40 pounds

Taziki’s Mediterranean Café