Under the supervision of the Communication Center Manager, the Interpreter will provide high quality professional American Sign Language interpreting through video in a call center. Interpreters must possess fluent American Sign Language and spoken English language skills, accurate interpreting skills, and thorough knowledge of and adherence to the NAD-RID Code of Professional Conduct.ZP Flex 12 Interpreters (working 12 hours a week averaged over a 6 week scheduling round) are eligible for the following:Telehealth PlanThis is a heavily discounted telehealth that offers limited telehealth visits onlyCommunity work (when available)Flexible scheduling401 (k) Retirement Savings Plan with employer matchEAP (Employee Assistance Program)Massage ReimbursementJob Requirements
Must be able to work 12 hours a week (averaged over a 6 week period)
Must pass the company's interpreting skills assessment
Must attend and successfully complete a 40 hour New Hire Training
Essential Duties and Responsibilities include the following:
Provide effective video relay service and video remote interpreting for consumers
Support and model the company's mission and values
Provide excellent customer service while maintaining a respectful and professional attitude with customer and colleagues
Exhibit professional behavior at all times including punctuality and preparedness for shifts, respectful and collaborative interaction with colleagues and supervisors and timely and accurate record keeping
Adhere to all policies and procedures as outlined by the company and all FCC regulations
Demonstrate the ability to adapt quickly to new and changing technologies
Multi task between interpreting effectively and utilizing video
Participate in company sponsored training for Professional Development
Exhibit the ability to meet performance expectations with minimal supervision
Possess the ability to work effectively in a fast paced, dynamic environment
Demonstrate strong interpersonal skills in all settings
Onsite interpreting for consumers will be offered based on business need but is not required. Where driving is required for onsite work, access to a vehicle, valid driver's license and required insurance is necessary.
Minimum Qualification Requirements:
Fluent ASL and spoken English language skills
Able to provide accurate interpretation
Good understanding of Deaf culture
Thorough knowledge of and adherence to the NAD-RID Code of Professional Conduct
Three to five years experience in interpreting (preferred but not required)
As applicable, state licensure of state-required credentials
You must be 18 years or older to apply
Disclaimer:The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees for this job. Employees are expected to follow their supervisor's instructions and to perform the tasks requested by their supervisors.ZP Better Together, LLC is an Equal Opportunity Employer.
