Oncology Patient Specialist 3- M-F- Day shift
Inova Health System
- Fairfax, VA
- Permanent
- Full-time
- Gathers information about customer complaints in a courteous and professional manner.
- Accepts and provides direct/honest feedback between team members in a non-punishing manner.
- Anticipates overload and peak work conditions while making plans and identifying resolving resources.
- Supports scheduling activities by conducting pre-service activities such as insurance verification and submission.
- Selects the most effective communication method considering the audience, type of message and intended outcome.
- Responds to daily problems with an appropriate sense of urgency; Delivers an acceptable volume of work with high levels of accuracy.
- Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives, when/if necessary.
- Explains insurance benefits and patient liability by using appropriate communication methods and style;. Identifies and communicates payroll authorization and referral requirements.
- May perform additional duties as assigned.