Account Manager

TeamLogic IT

  • Germantown, WI
  • Permanent
  • Full-time
  • 2 months ago
Account ManagerJob Title: Account ManagerDepartment: Client ServicesReports To: Senior Account ManagerFLSA Status: ExemptJob Summary:TeamLogic IT is seeking an experienced and client-focused Account Manager to join our Client Services team. In this role, you will act as the primary business-level contact for a portfolio of managed service clients. You’ll be responsible for nurturing relationships, resolving service concerns, identifying opportunities for improvement and expansion, and helping our clients align their IT strategy with business goals. The ideal candidate has experience in IT account management within a managed services provider (MSP) environment and thrives on building strong, consultative client partnerships.Key Responsibilities:Account Management:- Develop and maintain long-term relationships with assigned clients through regular check-ins and Technology Business Reviews (TBRs).
- Understand each client’s business, goals, and challenges; align IT strategy and services accordingly.
- Understand the TeamLogic IT technology stack and develop an IT strategic roadmap that supports both the client’s goals and operational efficiencies within TeamLogic IT.
- Review service performance reports and coordinate resolution for service-related issues.
- Scope, price, and present IT projects and proposals to support business objectives.
- Proactively manage account profitability through upselling, improving internal efficiencies, or recommending contract adjustments.
- Maintain a detailed opportunity pipeline and assist in contract renewals.Project Management:- Lead and support client-facing projects with an emphasis on successful onboarding experiences.
- Develop project scopes and work breakdown structures (WBS) based on initiatives identified in the IT strategic roadmap.
- Track and communicate project milestones, scope, and status with internal and client stakeholders.
- Support the standardization of project delivery using internal scorecards and process improvements.IT Security & Compliance:- Educate clients on cybersecurity threats and promote deployment of best practices.
- Participate in internal security and compliance training.
- Help ensure clients are aligned with legal and industry requirements for IT security.Qualifications:- Bachelor’s degree or 3+ years of experience in account management, IT project management, or MSP client onboarding.
- Strong technical understanding of IT systems and business acumen for solution alignment.
- Excellent communication, interpersonal, and organizational skills.
- Demonstrated ability to problem-solve and manage multiple priorities under pressure.
- Familiarity with ITIL or IT service management best practices is a plus.Benefits:- Competitive salary and performance-based bonuses
- Health, dental, and vision insurance
- 401(k) retirement plan
- Paid time off and holidays
- Ongoing training and professional development
- Collaborative and supportive work environment
- Opportunity to work with cutting-edge technology in a growing MSPWork Environment:This role is primarily office-based with flexibility to travel locally as needed. Clients are located throughout Wisconsin, primarily in Southeastern Wisconsin. The role involves typical desk work, collaboration with internal technical teams, and customer-facing engagement.Flexible work from home options available.

TeamLogic IT