Description :Who We AreIndependent for 75 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world’s most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and business transformation.The IT Support department provides all aspects of support to local and remote users. We also control all local infrastructure and building conferencing and security systems. We are looking to add one, part-time, fall intern to our team. As part of this team, you will have very diverse duties and responsibilities.Our IT Support Internship Provides You
Challenging IT projects with practical on the job experience
IT audit processing experience
Experience working with Milliman IT professionals
Attendance at professional staff meetings and department meetings
On-the-job mentorship from experienced IT professional
Competitive pay
Prospect of securing a full-time position with Milliman
Job Responsibilities
Provides Helpdesk support for comprehensive end-user systems. End-user systems include but is not limited to hardware, software, networking, and telecommunications. Support includes research, troubleshooting, testing, analyzing, and communicating clearly and kindly to the end-user
Prioritize tickets based on urgency and/or priority with the information given
Completes thorough research and exhausts all possible resources when investigating an issue
Physically installs and configures new hardware, software, and systems
Responsible for physically relocating and configuring existing equipment based on user needs. Must be able to lift 30 lbs
Provide orientation and guidance to users on how to operate new software and computer equipment
Ability to physically install and relocate equipment, including but not limited to unboxing, moving with a cart or dolly, plugging in to network and power in small or hard to reach spaces. Must be able to climb stairs, balance, stoop, kneel, crouch, or crawl
Creates, updates, and reviews documentation. Responsible for contributing to IT knowledge base
Perform work on-site in the Milliman Milwaukee office located in Brookfield, Wisconsin
Minimum requirements
Candidate must currently be pursuing a bachelor’s or master’s degree
Knowledge in Windows Operating Systems
Microsoft Windows 10/11 and Office 365 Suite
Hands-on hardware (desktop, laptop, printer, conferencing equipment, mobile devices) troubleshooting
Updating software and windows
Basic TCP/IP networking
Physical ability to walk around, climb stairs, push carts, reach up and down, kneel, crawl, and lift heavy items (up to 30 pounds maximum)
Competencies and Behaviors that Support Success in this Role
Self-management Capabilities – Takes initiative to do what needs to be done with little to no guidance; Continuously works on improving own knowledge, skills, and attitudes; Exhibits a high sense of worth for self, others, and the organization; displays a positive, optimistic attitude towards challenges and problems
Problem Solving Expertise – Clearly isolates and defines problems, taking steps to resolve them before they become larger and more critical; Asks others for their opinions, suggestions, and ideas; Maintains a proper sense of balance of the perspectives and agendas of others
Planning Skills – Uses time effectively – works at a high level of energy on high priority items; Monitors important details rather than trivial ones; Plan weekly and daily actions; and thinks systematically – considers overall system and how to improve it
Influencing Capabilities – Communicates clearly both orally and in writing; Pleasant and willing to provide end-user support; establishes and maintains continuous, positive, cooperative communication with functions, organizational units, and customers; Informs team members about new knowledge, methods, technologies, and other developments
The TeamMilliman is one of the leading experts in healthcare financing and delivery. We advise clients on a wide range of issues—from assessing the impact of healthcare reform on organizations or populations to streamlining operations while advancing the quality of patient care. Our consulting work is supported by a powerful toolkit of data analytics solutions and informed by the most trusted, comprehensive set of cost guidelines in the industry.Through a team of professionals ranging from actuaries to clinicians, technology specialists to plan administrators, we offer unparalleled expertise in employee benefits, investment consulting, healthcare, life insurance and financial services, and property and casualty insurance.Location and Schedule: Candidates must be able to work in the Brookfield, Wisconsin office. This is a part-time fall internship, which allows up to 29 hours per week. This position is from October 2025 through the end of December 2025 with the opportunity to extend based on performance.Benefits:
Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges.
401(k) Plan – When an employee reaches 1,000 hours worked within 12 consecutive months, they become eligible for a 401(k) plan that includes a company matching program and profit-sharing contributions.
Paid Time Off (PTO) – Begins accruing on the first day of work; Interns, Temporary, and Seasonal Employees will earn PTO each pay period, based on 1 hour for every 30 hours worked.
Transportation – Pre-tax savings for eligible transit and parking expenses.
Equal OpportunityAll qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.
