Job Description:The General Manager directs the operations of all locations within a Region to ensure maximum performance through sales and operational management.The key responsibilities and accountabilities for the incumbent are to:The General Manager leads the management team of all locations within a defined region to exceed goals in revenue, operational and customer service performance. The General Manager will in coordination with Area Managers submit business projections and adjust resources to maximize performance opportunity. The General Managers will seek additional growth opportunity to include expansion in existing markets and potential expansion locations. The General Manager will make business presentations to Senior Leadership to support existing and growth potential.
Analyze market data and communicate opportunities to Senior Leadership.
Achievement of Operational goals and financial objectives.
Continually increase growth in Market Share within marketplaces.
Manage employees in RAC locations.
Maintain high levels of employee satisfaction, specifically as measured by the company's Pulse Survey.
Maximize sales revenue by exceeding performance targets.
Accurately forecast Region financial outcome based on projected rental volume.
Proactive fleet management to maximize revenue and minimize asset costs.
Ensure efficient utilization and effective control of vehicle inventory.
Understand, interpret and analyze financial statements for region and locations.
Identify opportunities for Greenfield locations.
Provide ongoing support to Management & staff by training, coaching and motivating.
Give specific performance feedback to Area Managers on a regular basis.
Coordinate opening of new locations to include hiring of personnel.
Maintain effective employee staffing levels based on estimated rental volume.
Manage required administrative tasks, controls and reports.
Ensure unparalleled customer satisfaction and address customer issues in a timely manner.
Foster a strong union / employer working relationship
Support Region safety program and ensure compliance of policy within all locations.
Adhere to company policy and procedure
Educational Background:
Bachelor's degree or High School degree with extensive experience in the car rental industry.
Professional Experience:
Prior management experience in the car rental industry preferred.
Knowledge:
Financial and business acumen
Customer service resolution practices
Excellent communication techniques
Labor & Employment law
Skills:
Leadership
Sales
Operations savvy
Computer
About Us: The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.US EEO STATEMENTAt Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.Individuals are encouraged to apply for positions because of the characteristics that make them unique.EOE, including disability/veteran
