Director Property Management

• Provide leadership and support to on-site and corporate teams within the designated region. Mentor teams, encourage high performance and focus on residents.
• Hire, develop, and retain talented operational staff.
• Implement training programs to enhance professional development and property performance.
• Ensure compliance with fair housing laws and company procedures.
• Assist in the recruitment, hiring and effective management of property management professionals, as needed to meet staffing needs.
• Lead, develop and coach a team of property management professionals to successfully achieve business objectives.
• Develop, administer and deliver “best in class” property management services to all tenants and clients.

• Supervise daily operations to ensure properties meet goals for finances, occupancy, and resident satisfaction.
• Demonstrate excellent customer service skills when interacting with clients, owners, tenants and vendors to ensure efficient, consistent, and reliable services.
• Develop and implement company-wide policies and procedures and property-specific standard operating procedures to improve efficiency.
• Identify underperforming properties and strategize for improvement.
• Conduct property inspections to maintain appearance and physical condition.
• Ensure prompt resolution of resident issues to enhance satisfaction and retention.
• Oversee major capital improvements and monitor property maintenance issues, recommending necessary upgrades to maintain market position.
• Ensure adherence to company policies, procedures, and industry regulations.
• Assist with special projects like due diligence, property acquisitions, dispositions, and support other regions when needed.
• Ensure all provisions of any assigned, third-party contracts are met and administered in a timely manner.
• Collaborate with members of the Gilbane Investment team, in the development of a strategy for each assigned asset in the portfolio and ensure that annual plans for each property are consistent with the long-term strategy.
• Ensure lease document provisions are known and appropriately enforced.
• Regularly meet with and provide directions to assigned property management and engineering team(s) to ensure building operations are in accordance with Gilbane’s standards and procedures.
• Maintain emergency response plans and ensure policies are in place for assigned properties.
• Effectively communicate with professionals responsible for asset management, leasing, construction, and accounting and effectively solve problems.

• Oversee the creation and monitoring of annual property budgets and maintenance/capital improvement plans.
• Analyze financial statements and budget reports, taking corrective action as needed.
• Ensure adherence to rent collection procedures and maintain target occupancy levels.
• Contribute to project planning for new properties, including marketing and operating projections.
• Supervise procurement, negotiating favorable terms with vendors.
• Assist in the development and execution of all operational and financial objectives for the properties assigned.
• Responsible for annual budgets, monthly and quarterly reports, operational reports and other periodic reports as needed for assigned properties within prescribed timeframes

• Demonstrate strong knowledge of affordable housing programs, including LIHTC, NYCHA, RAD, HPD, and HUD Section 8, and their requirements.
• Ensure compliance with program regulations and maintain accurate resident documentation.
• Oversee preparations for rent increases, contract renewals, MOR reviews by regulatory agencies, and respond to findings.

• Analyze market data to identify trends and work with the Marketing Director to create effective marketing plans for properties.
• Manage lease agreements, address tenant complaints, and ensure high tenant satisfaction to promote retention.
• Understand student demographics and their needs.
• Demonstrate expertise in managing the high turnover rates typical in student housing, including facilitating efficient unit turnovers between academic years and overseeing move-in and move-out processes.

• Bachelor's Degree in Business, Real Estate, or a related or equivalent experience.
• Minimum of 10 years of property management experience in a leadership role (e.g., Senior Area Manager, Regional Manager, Regional Director).
• Minimum of 5 years of experience in a leadership role managing diverse properties, including affordable, market-rate, and student housing.
• 15+ years’ experience managing multiple property management teams or a large-scale regional/national portfolio of a minimum of 5,000 units.
• Strong leadership, communication, administrative organization and time management skills.
• Demonstrates analytical and budgeting skills and ability to read and analyze profit and loss reports effectively.
• In-depth knowledge of real estate, state and federal fair housing laws, regulations, and market trends.
• Proficiency in using property management software (Yardi, MRI and/or RealPage preferred).
• Excellent communication, interpersonal, and team management skills.
• Ability to travel within the Mid-Atlantic region as required.
• Strong financial acumen and experience preparing budgets and other types of related financial reports.
• Proven ability to motivate and effectively manage employees.
• Demonstrated leadership success in responding to and managing building emergencies.

• Certifications CPM, CAM, RMP, or CMCA preferred.

Gilbane