Front Office Assistant

• Greet, check-in, and direct visitors.
• Verify insurance eligibility online or via an interactive voice response system.
• Input information on new clients into the electronic health record (eHana) system.
• Collect, carefully document, and store co-payment for services.
• Collaborate with Clinicians and Billing Manager on identified service authorization issues such as insurance lapse, units exceeded, technical challenges, incorrect dates, no service authorization, etc.
• Assist clinicians with appointment schedules; both in office and Telehealth.
• Answer and direct telephone calls, provide reminder calls, and confirm appointments.
• Monitor and schedule staff trainings in a timely manner.
• Attend assigned meetings and assist Operations Supervisor to record minutes as requested.
• Coordinate special program events as scheduled by the clinic and/or division.
• Distribute agency policies and other internal correspondence to staff in a timely fashion.
• Develop and maintain various clinic forms as needed or assigned.
• Process and direct daily mail.
• Order and purchase office supplies as requested and approved by the Clinic Director.
• Operate and maintain office equipment and place service and/or maintenance calls as authorized.
• Conduct clinic safety drills and fire drills.
• Secure the building and activate the answering system at the end of each evening shift.
• Provide coverage for Operations Supervisor and Senior Office Assistant, in their absence.
• Complete required employee trainings in accordance with BAMSI policies.
• Perform duties consistent with agency/program policies and procedures
• Execute duties to reflect reasonable safety standards. Universal precautions must be utilized and training obtained in areas that constitute risk
• Perform other related duties as required or as assigned by supervisor or designee

• High school diploma plus 1 year of experience working in an administrative office setting required.
• Understanding and experience with individuals living with mental health/emotional disorders.
• Strong computer knowledge including WORD, EXCEL and OUTLOOK.
• Strong written and verbal communication skills required.
• Excellent office management and business-sense: organizational, telephone, and time management skills required.
• Ability to multi-task in an effective and efficient manner.
• Dependable, self-motivated, creative, and innovative
• Ability to work in a fast paced and structured environment.
• Team-oriented and willing to work in a team-based setting
• Must have a flexible schedule to assist with coverage as needed.
• Must have reliable transportation and valid driver’s license in state of residence.

BAMSI