Assistant Nurse Operations Manager - Emergency Department - ORMC

• Shared 24/7 accountability with Nursing Operations Manager
• Participates in the recruitment and selection of new team members for the unit through interviews, peer selection, and evaluation of candidates.
• Coordinates with the Unit/Department Nursing Operations Manager and Human Resources as indicated on corrective

• Investigates event reports and provides feedback to both Unit/Department Nursing Operations Manager and team members.
• Oversight of schedules for the unit to ensure the proper mix of staff are available each shift to provide appropriate patient care.
• Maintains oversight of patient flow and intervenes as indicated to achieve expected outcomes.
• Performs Nurse Leader rounds and reviews, to identify variance from nursing best practice and regulatory or hospital standards. Participates in process/quality improvement initiatives to improve outcomes and standard work.
• Ensures the customer experience is upheld by all team members on shift and provides service recovery to patients and their families as needed.
• Interfaces with patients and families to provide instruction, promote participation in patient care, and to coordinate nursing activities.
• Participates and/or leads staff meetings, GEMBA board, or huddles; demonstrates ownership of unit and outcomes.
• Performs direct patient care activities as required to meet operational needs.
• Possesses excellent interpersonal skills and ability to work in a team environment.
• Respects the rights and privacy of others and holds staff member information in strict confidence.
• Ensures incident reports are completed appropriately and follows up with event reports as needed.
• Expresses ideas clearly and effectively in verbal and written communication to team members and groups.
• Advocates on behalf of the nursing staff to represent the concerns of patients, families, and staff.
• Implements strategies that promote education, health, and safety.
• Fosters diversity, equity, and inclusion.
• Demonstrates collaborative and collegial relationship skills, engages staff in decision-making, and exhibits effective conflict resolution skills.
• Role models professional behaviors and serves as a mentor to coach team members and colleagues.
• Promote a safe working environment; support and/or coordinate any follow-up related to WPV occurrences. Qualifications:

• Bachelor of Science in Nursing Degree (BSN) required if no Masters of Science in Nursing (MSN).
• Master of Science in Nursing (MSN), Doctor of Nursing Practice (DNP), or Bachelor of Science in Nursing (BSN) with Graduate degree in Business or health-related field preferred.

• Current licensure as a registered nurse in the State of Florida or Nurse Licensure Compact (NLC).
• Maintain current Basic Life Support (BLS) certification.
• May require one or more of the following certifications based on the assigned patient population:

• Two (2) years of experience as a Registered Nurse in an acute setting.

Orlando Health