Position SummaryProvides support to Life Time's members and clubs by delivering best in class experiences through an omnichannel of live chat, inbound phone calls and inbound emails. Responds to Member account & billing inquiries, processes outstanding balances, assists with membership changes, resolves service issues, updates payment information and records information in Life Time's Member Management and CRM Systems. Upholds policies, procedures and guidelines that pertain to or affect members and membership processes.This position is expected to work 36 hours per week. The 36 hours will be worked over four (4) days.Job Duties and ResponsibilitiesSupports members via incoming live chat, phone calls and emails. May involve answering membership related questions, troubleshooting account issues, resolving billing issues, collecting payments, processing membership changes, updating payment information, researching root of problems, and following up with team members/members to insure issues are resolved.Position RequirementsHS Graduate or Equivalent1-2 years of administrative support or customer service experienceExcellent customer service, problem solving, and conflict resolution skills Preferred RequirementsSome college course workOutstanding problem-solving skills with the ability to handle each situation in one contact and in a positive, professional, and tactful mannerAbility to define problems, collect and analyze data, establish facts, draw valid conclusions and recommend solutionsPay This is an hourly position with wages starting at $26.00 and pays up to $34.50, based on experience and qualifications.BenefitsAll team members receive the following benefits while working for Life Time:A fully subsidized membershipDiscounts on Life Time products and services401(k) retirement savings plan with company discretionary match (21 years of age and older)Training and professional developmentPaid sick leave where required by lawFull-time Team Members are eligible for additional benefits, including:Medical, dental, vision, and prescription drug coverageShort term and long term disability insuranceLife insurancePre-tax flexible spending and dependent care plansParental leave and adoption assistancePaid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leaveDeferred compensation plan, if the team member meets the required income thresholdLife Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
