Senior Director of Operations - Program Services

• Lead the division in conducting and/or coordinating lean/continuous improvement events.
• Follow-up on and assure the completion of all continuous improvement event actions and initiatives.
• Establish effective channels of inter and intradepartmental communication by leading division management meetings, maintaining positive communication with all departments within the agency, and facilitating new strategies to improve communication and customer service.
• Mentor and develop current program directors in their individual growth at the request of the Chief Mission Officer.
• Assist the Vice President of Program Services in developing the division annual operating budget and provide supervisory direction to department directors in achieving their budget goals.
• Work with program services directors to create strategic growth plans for both short- and long-term growth.
• Assist program services directors in creating start up plans and project mapping for new initiatives.
• Continually review current services and assist the Chief Mission Officer to develop new programs within the Goodwill Easter Seals mission that meet the needs of consumers, employers, and referral/funding agencies.
• Assure all services conform to applicable laws and codes of ethics.
• Identify and launch new business lines that are profitable while still achieving mission goals of increasing persons served, placed, and positively impacted through program delivery.
• Identify new funding and grant opportunities for program services division.
• Assist Chief Mission Officer in the completion of contract bids and grant applications.
• Work with program services directors to ensure compliance with all contracts, grants, and funders.
• Collaborate with program services directors to obtain and/or maintain all necessary certifications such as CARF, OMHAS, DD, OOD, etc.
• Oversight responsibility for the recruitment, hiring, training, development, monitoring, review and release of management personnel within the program services division.
• Comply with all agency policies, procedures and safety standards throughout areas supervised, and maintain same to meet local, state, and federal regulatory standards including CARF, Department of Labor, HIPPA, ODA, ODJFS, ODODD, and ODM.
• Other duties as assigned.

• Supervise programs and staff assigned by Chief Mission Officer, including staff in northern and southern territories and Department Directors.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include development and implementation of policies, procedures, and practices related to interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Master's degree (M. A.) in Rehabilitation Management, Counseling, Business or related field preferred; bachelor’s degree in Rehabilitation Management, Counseling or Business;
• 5-7 years of experience in a senior leadership position considered in lieu of degree

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must maintain the ability to pass a criminal background check and random drug screens.

• Ability to analyze and interpret information and to develop recommendations.
• Ability to work in a fast-paced, collaborative environment and able to quickly shift priorities while meeting all deadlines.
• Understanding of strategic planning and execution.
• Experience with business-to-business marketing and partnership development.
• Experience launching new programs and achieving success financially and operationally.
• Strong interpersonal skills.
• Familiarity with writing contract bids and grant applications.
• Proficient the Microsoft Office Suite to communicate ideas and to track metrics.
• Must be detail-oriented and have strong organizational skills.
• Ability to create and manage budgets and be a good steward of Agency resources.
• Uncompromising ethics and integrity.
• Belief in the mission of GESMV.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee occasionally works in outside weather conditions and is occasionally exposed to risk of electrical shock.
• The noise level in the work environment is usually moderate.

Goodwill Easterseals Miami Valley