Customer Service Representative
- Findlay, OH
- Permanent
- Full-time
- Greet customers and maintain a positive, empathetic and professional attitude during interactions.
- Engage in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.
- Assists all internal and external customers in a professional manner.
- Receives requests from multiple sources (phone, fax, e-Commerce, in-person) and completes necessary process for equipment services.
- Coordinates home equipment service request with Dispatch for prompt delivery.
- Acquire and retain strong production knowledge in order to provide customers with product and service information.
- Keeps the showroom and the shelf inventory clean, rotated and in order.
- Verifies medical necessity, insurance coverage and physician orders for all insurance-assigned services and working with referral sources to ensure proper documentation when needed.
- Maintain current knowledge on Medicare, Medicaid and third-party payor sources for equipment.
- Follows policy and work instructions to ensure the Billing Department has the correct paperwork to complete insurance.
- Understanding and striving to meet or exceed department metrics while providing excellent customer service.
- Making sales or recommendations for products or services that may complement client needs, as applicable.
- Other duties as assigned by management.